Internal Account Manager

As an Internal Account Manager in the healthcare distribution sector, based in Trafford, Manchester. You'll play a key role in managing client relationships and supporting sales operations. This role is all about ensuring smooth day-to-day communication with clients and helping the sales team achieve their targets.

Client Details

This role is with a company in the distribution and retail industry, located in Manchester.

Description

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• Manage a portfolio of strategic customer accounts, acting as the primary office-based point of contact and building strong relationships with key stakeholders.
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• Support customer retention and account growth by maintaining regular communication and coordinating activity between customer visits.
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• Follow up on quotations, commercial opportunities, and identify cross-selling and upselling opportunities to maximise revenue.
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• Coordinate contract mobilisation, implementation, and customer action plans to ensure smooth onboarding and ongoing account success.
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• Deliver excellent customer service by managing enquiries through to resolution, meeting SLAs, and escalating commercial risks where necessary.
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• Maintain accurate account administration, including pricing schedules, product updates, samples, product trials, and CRM records.
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• Support Quarterly Business Reviews and collaborate with internal teams to ensure seamless service delivery and effective account management.
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• Work closely with Account Managers, Procurement, and operational teams to improve customer satisfaction, drive commercial opportunities, and support the continued growth of strategic accounts.
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Profile

The ideal candidate should have:

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• Strong commercial awareness
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• Excellent written and verbal communication skills
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• Highly organised
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• Strong Microsoft office skills
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• Excellent attention to detail
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• Ability to manage multiple priorities
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Desirable:

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• Care Sector experience
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• Tender support experience
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• Project coordination
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• Pricing administration
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Job Offer

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• Annual salary of £30,000 with up to 25% bonus - OTE £37,500
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• A permanent position based in Manchester, providing job security and stability.
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• Opportunities for professional development and career progression within the retail industry.
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• Supportive team environment within the customer service department.
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• Access to a range of benefits to support your professional and personal growth.
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If you're interested in this role, apply now.