Day concierge

Our Client is looking for an experience Concierge based in Sheffield

Hours : Mon-Thurs - 0700-1600 Fri - -hour unpaid break

Salary : 30,420.00pa

Provide a professional front-of-house service, delivering excellent customer service while ensuring the safe, secure, and efficient day-to-day operation of the reception, communal areas, and leisure facilities. Carry out routine safety, compliance, maintenance, and administrative duties to support the smooth running of the development.

Resident & Reception Services

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• Welcome residents and visitors in a professional manner.
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• Handle enquiries, parcels, and resident requests, escalating issues when required.
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• Maintain reception, lobby, and communal areas to a high standard.
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• Manage key control and resident information in line with GDPR.
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Building & Site Management

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• Conduct daily inspections of communal areas and report defects or health & safety concerns.
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• Support cleaners, caretakers, and contractors as needed.
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• Carry out minor maintenance and caretaker duties, including bin management, litter picking, grit spreading, and paint touch-ups.
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Leisure Facilities

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• Complete daily pool and gym checks, including water testing, safety inspections, and cleanliness.
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• Ensure pool rules and health & safety procedures are followed.
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• Maintain records of inspections, incidents, and compliance checks.
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Security & Administration

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• Monitor CCTV, supervise contractor access, and report suspicious activity.
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• Complete daily logs, maintenance reports, incident reports, and shift handovers.
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• Follow emergency procedures and complete all required training and compliance requirements.
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• Excellent customer service and communication skills.
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• Good organisation and time management.
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• Able to work independently and remain calm under pressure.
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• IT literate (email, MS Office, digital logs).
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• Professional appearance and high standards of personal presentation.
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Desirable

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• Experience in residential, concierge, or leisure environments.
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• SIA licence.
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• First Aid qualification.
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• Knowledge of pool water testing or COSHH procedures.
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