Customs Coordinator

Location: BasildonSalary: up to £35,000 DOEJob Type: Full-Time, PermanentHours: 8:00am – 4:30pm

About the Role

We are seeking an experienced and motivated Import & Customs Coordinator to join our busy client's logistics and freight forwarding operation. This is an excellent opportunity for someone with a strong background in import operations and customs procedures who enjoys working in a fast-paced environment and taking ownership of shipments from arrival through to final delivery.

The successful candidate will play a key role in coordinating imports, managing customs documentation, liaising with key stakeholders, and ensuring cargo movements are completed efficiently and compliantly.

Key Responsibilities

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• Manage import shipments through the full operational lifecycle, from arrival to final delivery.
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• Coordinate with shipping lines, transport providers, warehouse teams and customers to ensure the smooth movement of cargo.
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• Process and verify import documentation, ensuring compliance with customs and regulatory requirements.
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• Prepare and submit customs declarations using relevant systems and procedures.
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• Obtain cargo releases and associated charges from shipping lines and carriers.
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• Create and maintain accurate shipment records within internal operating systems.
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• Convert and update electronic shipment data, ensuring customer and consignment information is correct.
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• Manage container releases and coordinate collections with haulage providers.
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• Complete relevant customs and border formalities, including transit and discharge processes where applicable.
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• Communicate proactively with customers, providing regular shipment updates via telephone, email and messaging platforms.
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• Work collaboratively with customs, warehouse and operations teams to ensure service levels are achieved.
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• Produce client invoices and ensure all operational records are maintained accurately.
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To be successful in this role, you will have:

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• At least 2 years' experience within freight forwarding, customs clearance or import operations.
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• Good working knowledge of customs procedures and UK import processes.
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• Experience using industry systems such as Sequoia, Destin8 & CDS
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• Excellent organisational skills with strong attention to detail.
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• The ability to manage multiple priorities and meet deadlines in a fast-moving environment.
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• Strong communication skills and confidence when dealing with customers, carriers and colleagues.
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• A proactive and reliable approach, with the ability to work independently as well as part of a team.
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If you have a solid background in import operations and customs clearance and are looking for your next challenge within a growing logistics environment, please get in touch!