Customer Service Administrator
Job Description
Temporary Customer Service Administrator AlfretonTemporary with the opportunity to become permanent Part Time, 20-25 hours per weekWeekly Pay , £13ph SF Partners are currently recruiting for a Temporary Customer Service Administrator to join a busy and friendly service department. This is an excellent opportunity for someone looking for a long-term opportunity, with the potential to become permanent for the right person. You'll be joining a well established team with a wealth of experience, supporting engineers and customers with day-to-day service administration. If you enjoy a varied role, speaking with customers and keeping everything organised, this could be a great fit. The role
\n- \n
- Handling incoming customer enquiries via phone and email \n
- Providing administrative support to the service department \n
- Managing customer assets and updating information accurately on the system \n
- Raising quotations for extended warranties and service contracts, then following these through \n
- Preparing contracts, purchase orders and invoices \n
- Processing orders for smaller spare parts \n
- Updating and maintaining customer records using Salesforce, ERP and field service management systems \n
- Supporting the wider team with general administration \n
About you
\n- \n
- Previous administration and customer service experience \n
- Confident speaking with customers over the phone and via email \n
- Strong IT skills and comfortable learning new systems \n
- Organised with excellent attention to detail \n
- Able to manage a busy workload and prioritise effectively \n
- A positive, proactive approach with a willingness to support the wider team \n
If you're an experienced administrator with strong customer service skills and are looking for a role where you can make a real impact from day one, we'd love to hear from you.
