Senior Multi Site Scheme Co-ordinator

We are looking for a Senior Multi-Site Scheme Coordinator to enable older residents with enhanced care and support needs to maintain their independence, wellbeing and quality of life through the effective coordination of resident services and the smooth operation of multiple housing schemes.

The post holder will provide senior operational support across schemes, including floating cover where required, managing complex resident cases, leading safeguarding interventions, supporting compliance activities, and coaching Scheme Coordinators.

Your accountabilities will include but not limited to:

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• Lead on providing information for complex resident situations involving vulnerability, safeguarding concerns, tenancy sustainment challenges or multiple support agencies.
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• Deliver a minimum of quarterly community engagement activities to combat isolation and enhance inclusion.
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• Deliver the full range of Scheme Coordinator duties during periods of absence, vacancies or service demand.
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• Ensure safeguarding procedures are fully implemented and monitored across schemes
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• Undertake compliance reviews across schemes and promote best practice
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• Oversee lettings, agreements, rent collection, arrears recovery, and tenancy breach interventions
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• Liaise with contractors and internal teams to ensure timely repairs and property upkeep
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Please refer to the attached job profile for more details.

Key Skills, Knowledge and Experience:

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• Proven experience working in housing management, support services, or social care, preferably with older adults or vulnerable populations Experience managing complex customer cases
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• Conflict resolution, planning, and time management skills
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• Knowledge of compliance frameworks including health and safety, fire safety and building safety requirements.
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• Understanding of safeguarding practices and procedures
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• Experience working with local authorities and community engagement projects.
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Salary and benefits

Our benefits package includes:

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• Annual Leave: starting at 28 days, plus Bank Holidays
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• Subsidised Health and Wellbeing Membership
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• Simply Health - help towards the costs of dentist, optician, and private medical appointments.
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• Employee Assistance Programme - including free legal, financial and counselling advice
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• Pension - up to 10% employer contribution
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Gateway Housing has been supporting communities to thrive since 1926. We are an ambitious London based housing association with over 3,000 homes in the heart of London's East End. We provide social rented homes, shared ownership, and sheltered housing. We develop new homes and run our own in-house maintenance service, Gateway Homeworks. Our vision is that people will want to live in a Gateway home and people will want to work at Gateway.

You will be joining the organisation at an exciting time and be a key member of a dynamic team that wants to deliver great landlord services and strengthen our links to the local community.

Our values add up to P.A.C.E. Passionate, Accountable, Connected, Excellence. As a community housing association based in the East End for nearly 100 years, we're proud of the work we do to address the housing crisis through building and managing great homes

Please note only shortlisted candidates will be contacted.

CLOSING DATE: 10 August 2026

INTERVIEWS: TBC

Please note that on some occasions where we have received sufficient applications, we will close the vacancy earlier than the closing date advertised.

GATEWAY is an equal opportunities employer and welcomes applications from all sections of the community