Customer Service Account Manager

Customer Success Executive

Salary: £32,000–£35,000 + bonusLocation: TW / Hybrid WorkingWorking Hours: Monday–Thursday 9am–5pm, Friday 9am–4pmLanguage Requirement: Fluent French or German essential (additional languages advantageous)

Are you a recent graduate or early-career professional looking to build a career within customer success?

As a Customer Success Executive, you will be responsible for delivering outstanding support and training to a global client base, ensuring customers maximise value from the company's platforms and services.

Working closely with Customer Success, Account Management, Sales, and Product teams, you will become a trusted point of contact for customers while developing valuable commercial and technical expertise.

Key Responsibilities

· Deliver first-class customer support through troubleshooting, issue resolution, onboarding, training, and ongoing customer engagement.

· Build and maintain strong customer relationships, understanding client requirements and supporting successful product adoption.

· Support Account Managers with customer meetings, product demonstrations, renewals, and identifying opportunities for business growth.

· Provide expert product knowledge and guidance to both existing and prospective customers.

· Maintain accurate CRM records and ensure timely escalation and resolution of complex customer issues.

· Collaborate with internal teams by sharing customer feedback, supporting continuous improvement initiatives, and developing customer-facing resources.

· Represent the business professionally at client meetings, workshops, events, and exhibitions when required.

About You

· Degree educated (2:1 or equivalent).

· Fluent in English and French or German.

· Excellent communication and relationship-building skills.

· Strong problem-solving and analytical abilities.

· Confident explaining technical concepts to non-technical users.

· Highly organised with strong attention to detail.

· Proactive, positive, and eager to learn.

· Able to work independently and as part of a team.

Benefits

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• Performance-related annual bonus.
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• Enhanced pension contribution.
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• Private healthcare and dental cover.
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• Life insurance.
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• Generous annual leave entitlement.
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• Hybrid working model.
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• Ongoing training and career development.
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• Friendly, collaborative working environment.
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If you're a fluent French or German speaker looking to kick-start or develop your career within customer success and technology, we'd love to hear from you.