Consumer Sales Representative (m/f/d)

Help people find the right support, with care.

At Unora, we believe healthcare should feel personal. Every conversation is an opportunity to make someone's day a little easier and help them feel confident about the products and support available to them.

As a Consumer Sales Representative, you'll be one of the first people our consumers speak to. You'll build genuine relationships, understand individual needs, introduce suitable products, and guide consumers through every step of their journey with empathy, confidence and expertise.

Working as part of our Direct-to-Consumer team, you'll proactively follow up enquiries, arrange product samples, support consumers as they trial our products, and help them transition to Unora products with a seamless, positive experience.

What you'll be doing:

You'll play a key role in growing our consumer community by delivering exceptional service and personalised support. Day to day, you'll:

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• Follow up consumer enquiries and guide people through becoming a Unora consumer
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• Send out product samples to consumers and guide them through next steps
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• Build trusted relationships through warm, professional and compassionate conversations
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• Take time to understand each consumer's individual needs and recommend products and services that are right for them
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• Identify cross-selling and upselling opportunities in line with consumer needs
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• Prepare, plan, and manage daily consumer interactions efficiently
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• Accurately record consumer interactions and outcomes within our internal systems
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• Share ideas, celebrate successes and contribute positively to team meetings and continuous improvement initiatives
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What we're looking for:

We're looking for someone who genuinely enjoys speaking to people and is motivated by helping others while achieving great commercial outcomes. You'll ideally have:

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• Experience in a sales, telesales or customer-facing role, with confidence building relationships over the phone
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• Excellent communication skills and the ability to make people feel listened to, understood and supported
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• A positive, resilient and target-focused approach, with experience working towards sales or conversion goals
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• Strong organisational skills and the ability to manage multiple priorities
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• High attention to detail and accuracy
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• Comfortable using multiple systems and IT applications with intermediate IT skills, including Microsoft Office
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• GCSE level literacy and numeracy (or equivalent)
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• A proactive mindset, a willingness to learn and a genuine passion for delivering exceptional consumer experiences
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• Ability to work collaboratively in a fast-growing, mission-driven environment
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It would be great if you also have:

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• Experience within healthcare, medical devices, pharmaceuticals or another regulated industry
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• Experience in a Direct-to-Consumer environment
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• An understanding of consultative selling, cross-selling and upselling based on consumer needs
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• Experience supporting consumers or patients in sensitive or healthcare-related settings
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Why join Unora?

At Unora, we're building something different. We combine clinical expertise with genuine human connection, helping people living with a stoma access products and support that can make a real difference to everyday life.

When you join us, you'll become part of a collaborative team that cares deeply about our consumers and each other.