Sales Support Executive (3623479)

\n
• Creative consumer products business
\n
• £30,000 - £32,000
\n
• West London
\n

Love keeping things organised? Thrive in a fast-paced environment where no two days are the same? We're recruiting on behalf of a successful, design-led consumer products business whose innovative gifting collections are stocked by some of the UK's best-known retailers.

As Sales Support Executive, you'll play a vital role in supporting the commercial team, ensuring customer orders, product information, and retailer requirements are managed accurately from order through to delivery. Working across Sales, Product Development, and Logistics, you'll be the person who keeps everything running smoothly behind the scenes.

This is a brilliant opportunity for someone who is highly organised, enjoys problem-solving and loves being part of a collaborative, creative and thriving business. The role centres around supporting the sales team with customer documentation, retailer portals, and order processing.

What You'll Be Doing

\n
• Supporting Key Account Managers with the day-to-day management of major retail accounts Managing customer documentation and retailer portal requirements, ensuring all deadlines are met
\n
• Processing customer orders and maintaining accurate information across internal systems
\n
• Coordinating product information, specifications, pricing and packaging details
\n
• Organising product samples for customer meetings, presentations and approvals
\n
• Preparing customer meeting packs and supporting the sales team with presentations
\n
• Liaising with Product Development, Logistics and Customer Service teams to ensure projects stay on track
\n
• Identifying and resolving order queries quickly and efficiently
\n
• Maintaining accurate databases and helping improve internal processes
\n
• Providing first-class support to ensure an outstanding customer experience
\n

What We're Looking For

\n
• Experience in Sales Support, Sales Administration, Customer Service, Order Processing, or Commercial Administration
\n
• Previous experience within consumer products, gifting, homewares, stationery, retail supply, or other product-led businesses would be highly advantageous
\n
• Excellent organisational skills with the ability to manage multiple priorities
\n
• Outstanding attention to detail and a commitment to accuracy
\n
• A confident communicator who enjoys building relationships across different teams
\n
• Strong Microsoft Office skills, particularly Excel
\n
• A proactive, solutions-focused mindset with the confidence to work independently
\n
• A positive team player who enjoys working in a busy, collaborative environment
\n

Why Apply?

Be part of a successful, creative business supplying products to leading retailers

Join a friendly, collaborative team where your contribution is genuinely valued

Enjoy a varied role with exposure to Sales, Product Development and Operations

Excellent opportunities to learn, develop and progress your career

Ready for your next challenge? If you're organised, enthusiastic, and looking for a role where you can make a real impact, get in touch!

Diversity & Inclusion: ILMJ values diversity, equality, and inclusion and encourages applicants from all backgrounds and identities.