IT Support Technician

Job Description We are seeking a diligent and knowledgeable IT Support Technician to join a dynamic team. The successful candidate will provide effective technical support to ensure seamless IT operations across the organisation. '56; Deliver first-line support and troubleshooting for hardware, software, and network issues '56; Maintain and update IT documentation, including asset management and support logs '56; Assist with the installation, configuration, and maintenance of IT equipment and systems '56; Collaborate with team members to resolve technical problems promptly and efficiently '56; Provide training and guidance to end-users to enhance their IT proficiency '56; Ensure compliance with company IT policies and data security standards '56; Participate in routine system backups, updates, and maintenance tasks '56; Manage and prioritise support requests using the helpdesk ticketing system '56; Contribute to continuous improvement initiatives within the IT support function Requirements We are seeking a dedicated and technically proficient individual with a strong commitment to delivering excellent IT support within a dynamic environment. The ideal candidate will possess a thorough understanding of IT systems and demonstrate excellent problem-solving and communication skills. '56; Proven experience in providing IT support, preferably within a corporate or fast-paced setting '56; Proficient knowledge of Windows and macOS operating systems, including installation, configuration, and troubleshooting '56; Familiarity with network infrastructure, including TCP/IP, DNS, DHCP, and VPN technologies '56; Experience with hardware maintenance and repair, including desktops, laptops, printers, and peripherals '56; Ability to manage user accounts and permissions within Active Directory or similar directory services '56; Strong organisational skills with the ability to prioritise tasks effectively and manage time efficiently '56; Excellent interpersonal and communication skills, capable of liaising with colleagues at all levels '56; A collaborative approach with a willingness to work as part of a team to resolve issues swiftly '56; Relevant IT qualifications such as CompTIA A+, Microsoft Certified Professional, or equivalent '56; Flexibility to provide occasional out-of-hours support as required '56; Understanding of data protection regulations and commitment to maintaining confidentiality '56; Attention to detail and a proactive approach to identifying and resolving technical problems Benefits We offer a comprehensive benefits package designed to support your professional growth and personal wellbeing. Our collaborative work environment fosters development and recognises your contributions through a range of attractive perks. '56; Competitive salary with regular performance reviews '56; 25 days annual leave plus bank holidays '56; Pension scheme with employer contributions '56; Private healthcare plan and employee assistance programme '56; Opportunities for ongoing training and professional development '56; Season ticket loan and cycle-to-work scheme '56; Flexible working arrangements to promote work-life balance '56; Employee recognition and reward initiatives '56; Modern, accessible office location with excellent transport links