Customer Service Advisor

Join a growing and well-established business as a Customer Service Advisor, where you'll play a key role in delivering an exceptional customer experience from booking through to vehicle collection. This is a fantastic opportunity for an organised and customer-focused individual looking to develop their career in a busy aftersales environment.

About the Company

Our client is a well-established organisation within the commercial sector, known for delivering exceptional service and maintaining high standards across their operations. Due to continued growth, they are looking to add a Customer Service Advisor to their busy aftersales team.

About the Role

As a Customer Service Advisor, you will act as the first point of contact for customers, ensuring a seamless journey from booking through to vehicle collection. Working closely with customers and workshop teams, you will play a key role in coordinating service and repair activities while delivering a professional and customer-focused experience at every stage.

This is an excellent opportunity for an organised and personable individual who thrives in a fast-paced environment and enjoys building strong customer relationships.

Benefits

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• £26,500 - £28,000 DOE
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• 28 days holiday plus bank holidays
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• Private healthcare
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• Company pension scheme
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• Free on-site parking
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• Uniform provided
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• Overtime opportunities
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• Ongoing training and development
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• Supportive team environment
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Key Responsibilities

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• Manage service and repair bookings efficiently
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• Welcome customers and respond to enquiries professionally
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• Create job cards and schedule workshop activity
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• Liaise with workshop teams to coordinate workloads and repair schedules
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• Keep customers updated throughout the service and repair process
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• Carry out vehicle check-ins when required
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• Assist with warranty enquiries and service recommendations
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• Maintain accurate customer and vehicle records using internal systems
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• Deliver outstanding customer service at all times
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Essential Skills & Experience

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• Previous experience in a customer service or administrative role
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• Excellent communication and interpersonal skills
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• Strong organisational skills with a keen eye for detail
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• Confident using IT systems, databases, and internal software
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• Ability to work effectively in a busy, fast-paced environment
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• Professional, positive, and customer-focused approach
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• Strong problem-solving abilities and the ability to manage multiple priorities
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Desirable Skills

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• Experience within an automotive, vehicle servicing, or aftersales environment
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• Knowledge of workshop scheduling systems or service booking platforms
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• Understanding of warranty processes and service-related administration
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• Experience coordinating work between customers and operational teams
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If you're passionate about customer service and thrive in a fast-paced setting, we'd love to hear from you. Apply today to take the next step in your career with a supportive and successful organisation.