Freight Forwarding Manager

Time Appointments are working on behalf of a successful freight forwarding business in Felixstowe who are seeking a Freight Forwarding Manager to join their close-knit team. This role would be an ideal next step for an experienced Operations Supervisor, or similar, looking to take the next step in their career.

This is a hands-on operational role, where you’ll be fully responsible for managing the day-to-day operations of the UK branch, and leading by example while still being actively involved in driving sales and progressing the business towards success.

Key Duties & Responsibilities:

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• Overseeing the daily operations of the UK branch, covering import/export movements
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• Leading, motivating, and developing the operations team, setting clear performance expectations
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• Ensuring efficient handling of shipments, meeting service levels, deadlines, and customer expectations
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• Maintain strong relationships with carriers, agents, and key customers
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• Actively contributing to business growth through client engagement and new business development
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• Managing and developing key customer accounts
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• Preparing and presenting quotations, negotiating rates, and maximising profitability
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• Supporting the wider business in achieving revenue and margin targets
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The Ideal Candidate:

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• Extensive transport and freight forwarding experience, with a strong commercial mindset
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• Proven experience in a Supervisory role, or similar, within freight forwarding, and ready to step up in a more senior position
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• Experience in successfully leading, motivating, and developing an operations team towards success
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• Fully competent in all aspects training and coaching employees
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• Excellent business acumen, along with an energetic and confident nature to drive staff towards success
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• Strong understanding of UK continent customs requirements
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• Strong sales and negotiation abilities, comfortable providing quotes and advising customers
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• Hands-on approach with excellent problem-solving skills
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• Able to communicate confidently with clients and colleagues
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• Positive, team-focused attitude and desire to grow with the business
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