Distribution Coordinator

Distribution Coordinator

Location: Pontypridd, South WalesSalary: £27,500

Distribution Coordinator

Yolk Recruitment is proud to be supporting a leading organisation within the construction materials sector in the search for a Distribution Coordinator to join their busy operations team based in Pontypridd.

This is a fantastic opportunity to join a well-established business where you'll play a vital role in coordinating customer orders, scheduling deliveries and ensuring customers receive a first-class service. You'll work closely with planning, commercial and production teams in a fast-paced environment where no two days are the same.

Full training will be provided, making this an excellent opportunity for someone with strong customer service experience looking to develop a career within logistics and distribution.

What you'll be doing

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• Answering inbound customer calls and emails, delivering a professional and friendly service.
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• Processing customer orders accurately using internal systems.
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• Scheduling and coordinating deliveries in collaboration with the planning team.
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• Keeping customers informed of delivery times and proactively communicating any delays.
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• Taking ownership of customer enquiries and resolving issues efficiently.
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• Handling customer complaints professionally and escalating where appropriate.
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• Monitoring orders through to completion to ensure an excellent customer experience.
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• Processing customer payments and maintaining accurate records.
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• Working closely with commercial, production and haulage teams to ensure orders are fulfilled.
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• Supporting general administration and providing assistance across the wider distribution team when required.
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What we're looking for

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• A professional and confident telephone manner.
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• Excellent customer service and communication skills.
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• Strong organisational skills with the ability to manage multiple tasks.
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• A proactive attitude and excellent attention to detail.
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• Comfortable working in a fast-paced environment.
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• Good IT skills and confidence using computer systems.
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• Previous experience within logistics, transport, aggregates, asphalt or construction materials would be advantageous, but is not essential, as full in-house training will be provided.
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What's on offer

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• Salary of £27,500
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• Company pension scheme.
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• 33 days annual leave, including bank holidays.
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• Share Saver Scheme.
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• Life assurance.
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• Employee benefits platform offering discounts at a wide range of high street retailers and online brands.
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• Full in-house training and ongoing development.
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• Excellent opportunities for career progression within a successful and growing organisation.
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• Supportive and collaborative team environment.
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