Claims Team Leader

An experienced Claims Handler/Insurance professional with a Supervisory/Management background is required to join a leading Global Loss Adjusters providing Loss Adjusting, Claims and Risk Management Services with a focus on Speciality Markets and Complex Commercial where you will oversee a team of specialist claims handlers.

You will provide Management support ensuring the success of the team.

Key responsibilities:

\n
• Provide management support to a team of claims handlers
\n
• Lead and manage the team to ensure they are providing an exceptional customer service within SLA's
\n
• Oversee and monitor the lifecycle of the teams claims handling
\n
• Manage the team workload as well as holidays/absences
\n
• Carry out 1:1 meetings and complete appraisals
\n
• Identify training needs and implement necessary training as required
\n
• Handle complaint calls received by the team
\n
• Motivate the team ensuring targets and personal goals are achieved
\n

About you:

\n
• Proven experience as a Team Leader or Supervisor
\n
• Strong Management skills
\n
• Insurance Claims background/experience
\n
• Excellent communication skills, being able to communicate clearly in a structured manner to individuals and a team
\n
• Decision making skills
\n
• Enjoy working in a fast-pace, pressured environment
\n
• Good working knowledge of Word and Excel
\n
• Industry qualifications or working towards
\n

Salary and Benefits:

This is a full-time, permanent role Monday to Friday 9am-5pm, Office based, in addition to a competitive annual basic salary you will also receive an excellent benefits package including private healthcare scheme, pension, life assurance and health insurance, 25 days holiday plus bank holidays