Customer Service Administrator

Customer Service Administrator

Location: AvonmouthSalary: £28,000 - £32,000 DOE + BenefitsHours: Monday to Friday, 8:15am - 5:00pm (1-hour paid lunch break)Holiday: 25 days annual leave plus Bank HolidaysJob Type: Full-Time, Permanent

The Opportunity

We are currently seeking a proactive and organised Customer Service Administrator to join our busy transport and logistics operation in Avonmouth.

This is an excellent opportunity for an individual who thrives in a fast-paced environment and enjoys providing outstanding customer service. Working within a supportive office-based team, you will play a key role in ensuring customer enquiries are managed efficiently and freight movements are coordinated effectively.

Key Responsibilities

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• Support the Customer Service Manager with daily administrative duties
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• Monitor and respond to customer emails in a timely manner
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• Handle customer enquiries, bookings, quotations and service-related queries
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• Liaise closely with the transport and operations teams to support customer requirements
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• Maintain high levels of customer service and customer satisfaction
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• Monitor outbound deliveries and provide updates to customers when required
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• Accurately enter and update booking information using internal systems
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• Maintain customer records and online portals
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• Manage inbound telephone enquiries relating to deliveries and general customer requests
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About You

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• Previous experience within a customer service or administration role
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• Logistics or transport experience would be advantageous but is not essential
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• Excellent verbal and written communication skills
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• Strong organisational and multitasking abilities
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• High attention to detail and accuracy
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• Confident using IT systems and learning new software
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• Positive, proactive and team-focused approach
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Benefits

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• Supportive and friendly working environment
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• Full training and ongoing development opportunities
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• Private medical scheme
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• Bonus opportunities
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• Long-term career progression opportunities
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• 25 days annual leave plus Bank Holidays
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