Housing Customer Service Advisor

Housing Customer Service Advisor

Leeds

Permanent

39 hours pw

£27,000 - £33,000

Hamilton Woods Associates are recruiting for a number of Housing Customer Service Advisor on a permanent basis. Office working will be required at least 4 days a week in the organisations Leeds based offices.

Key Responsibilities of the Housing Customer Service Advisor:

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• Acting as the first point of contact for customers living within shared ownership and leasehold properties
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• Managing rent arrears cases and enquiries
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• Maximising income collection for the business, including rent and service charges
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• Negotiating feasible repayment plans for customers
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• Managing complaints of anti-social behaviour
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• Liasing with third party property management agents, developers and customers
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• Managing shared ownership homes and leases, ensuring compliance with relevant legislation, regulation and industry good practice
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• Liaising with external legal advisors, mortgage lenders, debt charities, and government benefit departments.
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• Attending court to represent the organisation at repossession hearings
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• Supporting the team with regards to customer feedback, including customer satisfaction surveys
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• Maintaining accurate records of customer accounts and changes to existing accounts
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