Housing Officer

Housing OfficerLocation: RugbyPay Rate:£22.54 - £24.78 per hour UmbrellaContract: 3-Month ContractHours: Monday to Friday, 9:00am – 5:00pm (36 Hours per Week)Working Pattern: 4 Days Office-Based | 1 Day RemoteKey Responsibilities\n

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• Manage a designated patch of residential properties, delivering an effective tenancy management service.
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• Conduct tenancy visits, estate inspections, and property inspections.
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• Investigate and resolve anti-social behaviour, neighbour disputes, and tenancy breaches.
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• Support tenants with tenancy sustainment and provide advice on housing-related matters.
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• Manage low-level rent arrears and work with residents to prevent tenancy failure.
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• Work closely with internal teams and external agencies to support vulnerable residents.
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• Respond to customer enquiries and resolve complaints in a professional and timely manner.
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• Ensure accurate case records are maintained using housing management systems.
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• Promote safe, clean, and well-managed neighbourhoods through regular estate inspections.
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About YouTo be successful in this role, you will have:\n

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• Previous experience working as a Housing Officer or within a Housing Management role.
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• Experience managing tenancy-related casework, including ASB, tenancy breaches, and resident engagement.
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• Excellent communication and customer service skills.
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• Strong knowledge of housing legislation and tenancy management practices.
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• The ability to manage a varied caseload and prioritise workloads effectively.
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• A full UK driving licence.
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• Business insurance for your own vehicle, or the ability to obtain business insurance, as travel between sites is required.
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If you're an experienced Housing Officer looking for your next contract opportunity, we'd love to hear from you. Apply today!