Customer Service Agent

As a Customer Service Agent in Andover, you'll play a key role in ensuring smooth communication between the company and its clients in the fast-moving consumer goods (FMCG) industry. You'll handle customer inquiries, resolve issues, and support daily operations to keep everything running efficiently.

Client Details

This role is with a company in the FMCG industry, based in Andover.

Description

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• Respond to customer queries via phone, email, and other communication channels.
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• Process customer orders and ensure they are accurately recorded in the system.
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• Resolve any delivery or order-related issues promptly and professionally.
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• Maintain up-to-date records of customer interactions and transactions.
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• Work closely with internal teams to ensure customer needs are met effectively.
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• Provide product information and support to customers as required.
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• Monitor and follow up on outstanding issues to ensure resolution.
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• Assist with general administrative tasks within the customer service department.
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Profile

A successful Customer Service Agent should have:

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• Previous experience in a customer service role within a busy environment.
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• Strong communication skills, both written and verbal.
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• Proficiency in using customer relationship management (CRM) systems or similar tools.
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• An organised approach to handling multiple tasks and priorities.
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• A proactive attitude towards problem-solving and customer satisfaction.
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• The ability to work well independently and as part of a team.
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Job Offer

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• Hourly pay ranging from £14 - £16 per hour dependent on the level of experience.
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• Temporary contract with opportunities to gain valuable experience in the FMCG industry.
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• Location in Andover, offering a convenient working environment.
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If you're interested in this role, apply now.