Enrolment Specialist

Temporary Enrolment Specialist - Duration 3 months (With extension possibility, pending performance)

Join a fast-scaling health-tech company transforming how care is delivered. As an Enrolment Specialist, you’ll support patients starting their remote monitoring journey. You’ll work in a hybrid team, helping people feel confident and supported as they begin using the service.

\n
• Location: West London — Hybrid
\n
• 35 hours per week
\n
• £14.00 Per hour + Bonus
\n

Enrolment Specialist

They are seeking an Enrolment Specialist to join their London-based team. If you’re motivated, empathetic, target-driven and confident communicating with people from all walks of life, this is a fantastic opportunity to be part of a meaningful mission.

What You’ll Be Doing as an Enrolment Specialist

As the successful Enrolment Specialist, you will:

\n
• Call and engage eligible patients, providing clarity on how the remote monitoring service works
\n
• Build trust, answer questions, and reassure patients who may feel anxious or unsure
\n
• Guide patients through onboarding including login, consent and initial questionnaires
\n
• Support patients who are considering leaving the programme and reduce churn through confident, empathetic conversations
\n
• Use internal platforms to record all interactions accurately
\n
• Support other teams when required
\n
• Contribute to a positive, high-performance culture with visibility of results on a team leaderboard
\n

What We’re Looking For:

\n
• Current clean DBS certificate
\n
• Fluent written and spoken English
\n
• Warm, patient and reassuring communication style
\n
• Ability to calm and motivate patients, including those less comfortable with technology
\n
• Resilience and determination & comfortable with high-volume calling
\n
• Strong organisational skills and accurate record-keeping
\n
• Experience using CRM or support tools
\n
• Motivation to work towards KPIs and performance incentives
\n
• Flexibility to work Saturdays and shifts between 8am–8pm
\n