Customer Service Advisor

Customer Service Advisor

Warwick, Warwickshire

£26,326 + Excellent Benefits

Monday–Friday (No Weekends or shifts)

Are you passionate about delivering excellent customer service? Whether your experience comes from a customer service role, contact centre, or administration, this is an opportunity to join a supportive Customer Service team offering long-term career development and a healthy work-life balance.

The Role of a Customer Service Advisor

As a Customer Service Advisor you'll be the first point of contact for customers, providing a professional and friendly service across multiple channels. You'll work in a fast-paced, collaborative environment where your communication skills and attention to detail will make a real difference.

Key Responsibilities of a Customer Service Advisor

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• Handle inbound and outbound customer calls efficiently.
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• Respond to customer enquiries via phone, email, and live chat.
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• Deliver outstanding customer service and resolve queries effectively.
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• Accurately update customer records and maintain internal systems.
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• Work closely with colleagues to ensure an excellent customer experience.
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What's in It for You?

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• Competitive salary of £26,326
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• Full training provided with structured career path
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• Private healthcare through BUPA and Medicash healthcare cash plan
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• Employee Assistance Programme, Life assurance and critical illness cover
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• Staff discounts long service awards and regular social events
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What We're Looking For in a Customer Service Advisor

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• Excellent communication and interpersonal skills
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• Good keyboard skills and confidence using Microsoft Office
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• Strong attention to detail and a positive, team-focused attitude
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• The ability to commute reliably to Warwick for 830 am start
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Keywords: Customer Service Advisor, Customer Support, Customer Care, Contact Centre Agent, Call Centre Advisor, Helpdesk, Customer Experience, Inbound Calls, Administration, Customer Services.