Lead Generation Retail Specialist

Lead Generation Retail Specialist (12-Month Temporary Contract)

Location: Hybrid – 3 days in the office, 2 days working from home

Salary: £14.77 per hour

Hours: Full-time, Monday to Friday on a rotating shift pattern:

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• 9:00am – 5:30pm
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• 11:00am – 7:30pm
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Contract: 12-Month Temporary Assignment

About the Role

We're looking for enthusiastic and customer-focused individuals to join a busy friendly team as a Lead Generation Retail Specialist on a 12-month temporary contract. This is an exciting opportunity to work with the prestigious Mercedes-Benz Financial Services brand, engaging with current and prospective customers across multiple digital and telephone channels.

You'll play a key role in delivering a consultative sales experience, identifying customer needs and helping connect them with the right Mercedes-Benz products, services and retailer network while ensuring full compliance with FCA and GDPR regulations.

No previous automotive experience? No problem – full training will be provided.

What You'll Be Doing

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• Contact current and prospective customers through outbound telephone campaigns and LiveChat.
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• Build rapport with customers to understand their needs and identify suitable vehicles, products and offers.
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• Convert customer interactions into qualified sales leads for the Mercedes-Benz retailer network.
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• Deliver exceptional customer service across every interaction.
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• Ensure all conversations comply with FCA regulations and company standards.
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• Maintain accurate customer records and process data in line with GDPR requirements.
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• Work closely with retailer and dealer networks to support lead generation and sales opportunities.
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• Continuously develop your knowledge of Mercedes-Benz products and services.
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What We're Looking For

We're keen to hear from people who have:

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• Excellent communication and relationship-building skills.
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• A customer-first approach with the confidence to influence and engage customers.
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• Strong attention to detail and a high level of accuracy.
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• The motivation to achieve sales and performance targets.
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• A professional and ethical approach to working within regulatory guidelines.
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• Previous experience in a regulated sales or customer service environment (desirable).
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• Knowledge of the automotive industry (desirable but not essential).
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What We Offer

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• £14.77 per hour.
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• Hybrid working – 3 days in the office and 2 days from home.
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• Monday to Friday working – no weekend shifts.
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• Comprehensive training and ongoing support.
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• The opportunity to work with one of the world's leading automotive brands.
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• A collaborative and supportive team environment.
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If you're passionate about delivering exceptional customer experiences, enjoy working towards targets and want to develop your career with a premium automotive brand, we'd love to hear from you. Apply today!