Credit and Collection Manager
Job Description
Portfolio Management
Conduct high-volume outbound calls and manage inbound inquiries regarding past-due auto loans throughout the day.
In-Person Account Service: Greet walk in customers professionally, process payments and issue receipts, and address account status inquiries.
Negotiation & Arrangements
Evaluate customer financial situations to establish firm, realistic payment arrangements and resolve delinquencies before default.
Skip Tracing& Account research
Utilize skip tracing tools, software and public records to locate updated contact information for hard reach borrowers.
De-escalation & Policy Compliance
Maintain strict professionalism, firm boundaries, and strong deescalation skills during challenging conversations while adhering to all state and federal collection guidelines.
Record Keeping: Document all account notes call logs, promises to pay, and transaction histories accurately within our management software.
Full-time (40 hours/week, 5 Days/Week)
Saturday rotation requires 2 Saturdays a month with a guaranteed weekday off on weeks working a Saturday.
Ability to work with employees to obtain team bonus and share responsibilities required.
Salary/Compensation: $50,000 - $65,000 per year
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