Customer Service Advisor

Customer Service Advisor PrestonSalary: £26,000£27,000 per annum plus bonus incentivesContract: PermanentLocation: PrestonAspired Talent is recruiting an experienced Customer Service Advisor to join a supportive and growing team in Preston.This is a varied, inbound customer service role with no outbound calling or sales calls. You will assist customers through telephone, email and webchat, providing updates and resolving order-related queries professionally and efficiently.Key responsibilitiesResponding to customer enquiries by telephone, email and webchatLocating orders and providing accurate delivery updatesResolving queries relating to missing, delayed or damaged ordersLiaising with couriers to investigate delivery issuesUpdating and managing customer information using internal systemsRecording conversations and maintaining accurate case notesManaging customer expectations and seeing queries through to resolutionProviding a friendly, helpful and professional serviceWorking hoursMonday, Tuesday, Wednesday and Friday: 9:00am5:00pmSaturday: 9:00am4:00pmThursday and Sunday offWhat we are looking forPrevious customer service experienceConfident telephone, email and webchat communication skillsGood computer literacy and experience using customer management systemsStrong organisation and problem-solving abilitiesA calm and professional approach when handling complaintsExperience dealing with couriers or order queries would be advantageousReliability and a genuine commitment to delivering excellent customer serviceWhats offeredPermanent positionSalary of £26,000£27,000 per annumBonus incentivesSupportive and welcoming team environmentTraining and ongoing developmentGenuine opportunities for career progressionApply today through Aspired Talent to be considered for this permanent Customer Service Advisor opportunity in Preston.TPBN1_UKTJ