Senior Hire Controller

Senior Hire ControllerLondonSalary: Up to £45,000 DOENEOS Engineering are working with a leading specialist equipment hire business who are looking to appoint an experienced Senior Hire Controller to join their London operation.This is an excellent opportunity for an experienced hire professional who is looking to take ownership of a busy hire desk, manage key customer relationships, and play a senior role within a successful equipment rental operation.The business provides specialist equipment hire solutions to customers across the construction, civil engineering, and infrastructure sectors, supporting projects with a wide range of machinery, attachments, and associated services. They pride themselves on delivering a reliable, responsive service through strong operational support and technical expertise.The Role:Taking ownership of the day-to-day running of the hire deskManaging customer accounts from initial enquiry through to off-hireProducing quotations, processing orders, and maximising hire opportunitiesBuilding and maintaining strong relationships with key customersCoordinating equipment availability, transport, deliveries, and collectionsLiaising with depots, engineers, drivers, and operational teamsSupporting junior members of the hire desk teamMonitoring hire performance, utilisation, and customer satisfactionEnsuring accurate administration and compliance across all hire activityThe Person:Proven experience within plant hire, equipment rental, tool hire, or a similar environmentStrong knowledge of hire desk processes and customer managementConfident handling high-value accounts and commercial conversationsOrganised with excellent attention to detail and the ability to prioritise workloadA proactive approach with the ability to identify opportunities and drive resultsComfortable working in a fast-paced operational environmentDesirable:Previous Senior Hire Controller, Hire Manager, or Hire Desk Supervisor experienceKnowledge of construction equipment, attachments, or heavy plantExperience mentoring or supporting a hire desk teamStrong commercial awareness and customer service focusThe Package:Salary up to £45,000 depending on experienceMonday–Friday working patternOpportunity to join an established specialist equipment hire businessLong-term career progression within a growing organisationSupportive and professional working environmentIf you're an experienced Hire Controller, Senior Hire Controller, Hire Desk Supervisor, or Rental Controller looking for a step up in London, apply today for a confidential conversation with NEOS Engineering.TPBN1_UKTJ