HR Operations Manager

Full time, Monday to Friday, 37.5 hours per weekBased Hessle, East Yorkshire with one day from home. Flexibility for monthly travel to Tunbridge Wells and Central London offices, travel covered by the business.Salary:£48,000 - £53,000 per annum plus annual discretionary bonusThe Good things you can get:Birthday day off workContributory Pension Scheme matched up to 8%Life Assurance up to 4 x salaryHealth cash plan including Gym and retail discountsEmployee Assistance Programme and Virtual GPYuLife Wellbeing & ESG appEmployee Service Award Scheme recognising service levels with gifts, experiences and holidaysFamily friendly policies including enhanced Mat/Pat leave and SPPFree Will writing serviceEmployee Referral SchemeEmployee Volunteering days and matched charitable donationsSocial eventsDiscounted TravelThe Good Travel Collective is looking for an experienced HR Operations Manager to be a pivotal part of our Travel Division, continuing to build the strong operational foundations that help our people, managers and teams to do their best work and deliver our ambitious growth plans. Youll lead the day-to-day delivery of our HR Operations, making sure our processes, systems and data are efficient, compliant and genuinely easy to use.Youll join a values-led business with bold growth plans, backed by the wider John Good Group. If youre passionate about making people processes work brilliantly, supporting managers and creating a positive, consistent colleague experience, this is a brilliant opportunity to make a real impact.What youll be doing:Leading a high-quality People operations service across the full employee lifecycle, onboarding, HRIS administration, payroll coordination, offboarding and day to day HR enquiries.Managing, coaching and developing a Junior People Advisor, setting clear standards and creating a responsive, first-time right service for managers and colleagues.Owning and improving core people process and templates for the Travel Division, ensuring they are clear, compliant and simple to follow.Overseeing employee relations casework (including more complex cases where needed), ensuring fair, timely and consistent outcomes in line with employment law and company policy.Using insight from absence, turnover and engagement data to highlight trends, reduce risk and support better practices across the division.Driving continuous improvement, simplifying workflows, removing duplication, and championing the thoughtful use of technology, automation and AI enabled tools to improve efficiency and employee experience.Co-ordinating reward and benefits activity for the Travel Division, including supporting salary banding development, benchmarking and cyclical processes.Supporting engagement and culture initiatives, including surveys, action planning and the co-ordination of learning and development activity.About youWere looking for someone who is confident in the operational details but commercially minded and ambitious enough to grow with us.Significant generalist human resources experience in a HR Manager role, for a multi-site or multi business unit environment ideally in a small team or standalone set-up (experience gained in travel, hospitality or retail related sectors is a bonus) with a headcount of c.130.Strong knowledge of UK employment law and HR Best practice, with a track record of supporting complex ER cases.Proven experience of owning HR processes and systems, maintain high data integrity and turning people data into clear, actionable insight for senior leaders.Previous experience managing or coaching HR advisors / administrators with a practical, supportive leadership styleA continuous improvement mindset, comfortable mapping processes, spotting inefficiencies and implementing pragmatic changes that make life easier for managers and colleagues.Confidence working with digital tools, automation and AI enabled solutions to improve HR service delivery and reporting.Excellent communication skills, able to build trust quickly and work collaboratively with managers and colleagues across the business.About usGood Travel Management acquired and merged with CT Business Travel in October 2024 to become The Good Travel Collective. Today, were a £90m+ business with ambitious plans to double in size over the next five years. As part of the John Good Group, a sixth-generation family business , were driven by a strong commitment to People, Planet and Performance .DiversityWe respect and value difference and seek to create an inclusive workplace which promotes and values the diversity of our employees. We believe in promoting an environment where everyone, from any background has access to the opportunities to grow and succeed.How we recruit & use your dataWe predominantly source candidates directly and work with a very small preferred supplier list when needed, so we dont accept speculative CVs or cold calls to our People Team or Hiring Managers.We care about your privacy, and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By submitting your CV, you are agreeing to your personal data being retained in a secure location for up to 6 months to enable us to match and notify you of suitable opportunities. After this period your information will be confidentially destroyed.TPBN1_UKTJ