Deputy Care Operations Manager

Job Description:Deputy Care Operations Manager Full Time (42.12 hours/week)Location:Modern Office, 11 Belasis Court, Belasis Business Park, Billingham, Stockton on Tees, TS23 4AZReports To:Area Care Operations ManagerJob Type:Full-timeShift Pattern:4 on / 4 off 12-hour shifts; Working hours: 10:00 22:30 including 1 shift: 13:30 02:00;Pay:Annual Remuneration starting from £32,742.93When you apply, you will be sent a link to apply on Asana, please be aware that any applications not completed on Asana will not be considered. Please also remember to check your spam folder.If you're an experienced leader in healthcare or secure services, this is your opportunity to step into a meaningful management role with purpose.At Secure Care UK, we dont just transport patientswe care for them through some of the most challenging moments in their lives. As a Deputy Care Operations Manager, you will support, mentor, and lead teams to deliver safe, respectful, and person-centred mental health transport services. Youll act as a role model for quality care, manage operational performance, and ensure your team embodies the values that set us apart.Were looking for passionate individuals with strong leadership skills, calm under pressure, and committed to making a positive difference.This is a highly unpredictable and emotionally demanding role, often supporting individuals in distress or crisis. Candidates must demonstrate compassion, patience, and emotional resilience. You will need to manage sensitive and sometimes distressing information, adapt quickly to changing situations, and maintain professionalism in high-pressure environments. In return, you will be part of a supportive and inclusive team making a meaningful difference every day.Equal OpportunitiesSecure Care UK is an equal opportunities employer. We are committed to creating an inclusive environment for all employees and applicants. We welcome applications from all sections of the community regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010.What Youll Be DoingYou will support a wide range of transport needs involving individuals detained under the Mental Health Act, including:Hospital transfers, court or prison escorts, and medical appointmentsHouse extractions under Section 135, working with police and mental health professionals to move individuals from their home to a place of safetyCommunity assessments, supporting local authority mental health reviews in peoples homesBed watch services, supervising and supporting admitted patients during hospital staysSuite work, caring for patients held in psychiatric suites under Section 136 or 135, often for up to 2436 hoursYoull work in crews of two or more, rotating between driving, escorting, and supervising patients, using secure, specially adapted vehicles (under 3.5 tonnes or larger Safe Area Vehicles for complex cases).This isnt just a driving jobits about accompanying patients with care, dignity, and compassion through their most difficult transitions.As a Deputy Care Operations Manager, youll also be responsible for:Leading and coaching teams to deliver safe, effective careMonitoring compliance with health & safety and company protocolsManaging rotas, vehicle readiness, and resource allocationSupporting recruitment, onboarding, and retention of staffActing as the first point of contact for operational escalationsEnsuring accurate use of electronic systems and data reportingPromoting a positive team culture through regular communication and supportContributing to business development and building client relationshipsWorking collaboratively with other departments for service deliveryRequirementsFull UK Manual Driving License (Required)Enhanced DBS within the last 3 years (Preferred)At least 12 months driving experience (Preferred)Prior leadership or supervisory experience in healthcare, security, emergency services, or a related fieldStrong communication and coaching skillsCalm under pressure and passionate about quality patient careConfident using IT systems for scheduling, reporting, and communicationWho We AreSecure Care UK was founded in 2012 in response to a growing need for safe, compassionate mental health transport. We are proud to be the first and only secure transport provider in the UK meeting Restraint Reduction Network (RRN) standards. With operations spanning the UK and some international services, we work with NHS trusts, local authorities, and private care settings to deliver essential support every day.Our values are at the heart of what we do:Patient First | Respect | Openness | Unity | DeterminationWhat We OfferTraining & DevelopmentFull induction including de-escalation, physical intervention, handcuff training, and First AidSpecialist training, NVQ Diplomas, and mentoring programmesLeadership development and career progression opportunitiesBenefitsCompany pensionCycle-to-work schemeRefer-a-friend bonusHealth Care Cash Plan (after 6 months)Eligibility for Blue Light CardEmployee Assistance Programme (from day one)Full uniform and enhanced PPEWagestream financial wellbeing platformAdditional annual leave after 2 years of serviceMonthly Care Awards and driver recognition schemesSuggestion scheme with rewards for implemented ideasPay EnhancementsOver runs paid at an additional £8 per hour.Enhanced pay of £1.20 p/h for Place of Safety and Bed WatchAdditional shift enhancement of £1.75 p/h for call-ins or extra shiftsPLEASE NOTE: WE DO NOT PROVIDE SPONSORSHIPS.We are Veteran Aware.We are exempt from the Rehabilitation Offenders Act 1974.Flexibility & CommitmentDue to the nature of our services, flexibility is essential. While we operate on structured 4-on/4-off rotas, there may be occasions when shift overruns or changes are necessary to meet patient needs. We appreciate and support a responsive, team-first approach.Ready to Make a Lasting Impact?If you're passionate about supporting teams and patients, ready to lead with integrity, and want to grow within a company that values its people and purposeapply today to begin your next chapter with Secure Care UK.#SCUKIndeedJob Types: Full-time, PermanentBenefits:Company pensionOn-site parkingReferral programmeExperience:Driving: 1 year (required)Licence/Certification:Full UK Manual Driving License (required)Work authorisation:United Kingdom (required)Work Location: In personTPBN1_UKTJ