Community Funeral Director

Heart of England Co-operative Society - Funeral DivisionHeart of England Co-op Funerals is a small, independent, regional business operating through 14 funeral homes across Coventry, Warwickshire, South Leicestershire and Northamptonshire. We are committed to delivering the highest standards of professionalism, dignity and compassionate care to every family we serve.We are seeking a dedicated and community-focused Community Funeral Director to be based at our Coventry branch with flexibility to support other branches as required.A Role at the Heart of the CommunityThis role is ideally suited to someone who is well-connected within the local community and has experience arranging and delivering funerals in accordance with a range of cultural and religious traditions, including (but not limited to) Hindu, Sikh, Jewish and other faith communities represented within the local area. An understanding of religious customs, ceremonial requirements, and cultural sensitivities is essential.The successful candidate will act as a trusted professional within the community, supporting families with empathy, respect and expertise at one of the most significant times in their lives.About the RoleAs a Community Funeral Director, you will take responsibility for overseeing funerals from the point of arrangement through to the day of service, ensuring operational excellence and outstanding client care throughout. You will work both independently and as part of a team, sometimes under pressure, maintaining exceptional attention to detail and professionalism at all times.Hours: 39 hours per week.Participation in the Saturday rota and flexibility to cover evenings, weekends and bank holidays as required.Key Responsibilities: Acting as an ambassador for the Funeral Division and the Society at all timesConducting funeral arrangements and overseeing service deliveryManaging and leading funeral services on the day with professionalism and dignityEnsuring dignified and respectful care of the deceasedLiaising with clergy, celebrants, crematoria, cemeteries and third-party providersSupporting Chapel of Rest visitationsOffering the full range of funeral products and services, including pre-paid funeral plansParticipating in community engagement activity to promote the SocietyEnsuring all documentation and processes comply with Society policies, Health & Safety standards, NAFD guidance and regulatory requirementsSupporting branch performance in funeral volumes and service excellenceCore Skills & Experience: Previous experience as a Funeral Director or Senior Funeral Arranger (preferred)Established professional networks and community engagement experience within the local area are highly desirable.Strong knowledge of multi-faith funeral customs and local community practicesDemonstrable commitment to exceptional client serviceExcellent communication and interpersonal skillsProfessional appearance and calm, empathetic mannerStrong organisational skills and attention to detailAbility to undertake the physical requirements of the role, with reasonable adjustments considered where appropriateIT literate with good numeracy skillsAbility to work flexibly and respond to operational demandsPre-Employment ChecksAppointment will be subject to satisfactory pre-employment checks, including a Basic DBS (Disclosure and Barring Service) check and references.What We OfferWe offer a comprehensive benefits package including: 10% Colleague Discount in our food stores and coffee shopsDouble discount on 4-weekly pay weekends in our food storesColleague discount on at-need funerals and pre-paid funeral plansPension scheme 3.3% employer contribution30 days holiday (incl bank holidays) rising with length of serviceFAB furniture discount of 15%Enhanced maternity payEnhanced redundancy payDiscounts and savings platform - My Staff ShopWagestreamEAP with GP Access - referrals, prescription service, GP consultations, phone and in-person counsellingRefer A Friend SchemeLong Service AwardSupport for eye careFinancial and Wellbeing support from: Co-op Credit Union, Grocery AidLife Insurance 2 x salaryHealth Assured Bereavement SupportHealth Assured Wellbeing Services, including My Healthy Advantage mobile appZGP24 Service providing video and phone consultations, open referrals and prescription serviceCrisis 24 - Worldwide security and health information serviceTerminal illness supportTPBN1_UKTJ