Office Administrator

Office Junior Location: [Insert Location] Job Type: Full-time, Permanent Salary: Competitive, dependent on experience About the Role We are looking for a motivated and organised Office Junior to join our growing team. This is an excellent opportunity for someone looking to start or develop a career in administration within the roofing and construction industry. You'll play an important role in supporting the day-to-day running of the office, ensuring customers receive excellent service while helping our surveyors and roofing teams stay organised. This is a position with genuine career progression. Following a successful 12-month probationary period, there will be the opportunity for a salary review and the potential to progress onto a fully supported Business Degree Apprenticeship for the right candidate. Key Responsibilities * Answer and respond to roofing enquiries via telephone and email. * Book surveyor appointments with customers. * Manage and organise the company inbox. * Complete daily labour sheets by contacting roofing teams to confirm: * Hours worked * Start and finish times * Days worked * Job information * Carry out courtesy calls to customers following quotations to answer questions and follow up on outstanding quotes. * Update customer records and job information within the CRM system. * Assist with general office administration and filing. * Liaise with surveyors, roofers and customers to ensure smooth communication. * Support the wider team with ad hoc administrative duties. Skills & Experience Essential * Excellent communication and telephone manner. * Strong organisational skills and attention to detail. * Good IT skills, including Microsoft Office. * Friendly, professional and confident dealing with customers. * Ability to prioritise workload and work independently. * Willingness to learn and develop. Desirable * Experience using Pipedrive CRM is preferred but not essential, as full training will be provided. * Previous administration or customer service experience is advantageous. What We Offer * Competitive salary. * Full training and ongoing support. * Clear career progression opportunities. * Salary review after 12 months, based on performance. * Opportunity to enrol on a Business Degree Apprenticeship after 12 months for the right candidate. * Friendly, supportive working environment. * Long-term career prospects within a growing business. If you're enthusiastic, organised and looking for a role where you can build a long-term career, we'd love to hear from you