Air Logistics Aerospace Customer Care Specialist - Sterling

Company description:Khne + Nagel (AG & Co.) KGJob description:? Air Logistics Aerospace Customer Care Specialist provides dedicated high level customer service and operations support to understand key accounts needs and requirements in proposing solutions to meet deadlines that add value and build long lasting partnerships. This person will handle all oversized, special shipments and dangerous goods. Note that the shift pattern for this role is Monday - Friday 15-00 - 00:00h.How you create impact Provide quotes to customers as defined by the Special Services Desk.Monitor all oversized, special shipments and DG CAO as requiredMaintain and enhance customer services by ensuring procedures are followed and systems used correctly.Follow any new systems procedures within the departmentTake job orders from clients, that include routing, classifying of service type, establishing a deadline.Assist in providing clients with continuous notification and follow-up (which includes flight and customs delays, proof of deliveries, charges, resolutions, etc.) as well as Provide quotes to customers.Familiarise yourself with all special services we can offer and ensure customers are given all options available.Help develop and maintain relationships with clients.Ensure compliance with company policies and procedures.What we would like you to bring Understanding of the Aviation industry and delivering Time Critical shipments using all available services.Excellent knowledge of international and domestic airline routings, geography and time zonesExtensive customer service experience required.Extensive customer service experience required.Demonstrate efficient risk assessment, problem analysis and problem resolution capabilities.Good written and verbal communications skillsAbility to organize and manage multiple priorities.What's in it for you If you would like to become a valued member of our team, we will make sure that youre rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.TPBN1_UKTJ