Customer Service Executive

We are looking for a highly organised and proactive Customer Service Executive to support our UK sales team and ensure smooth day-to-day operations based North Ferriby, East Yorkshire.This role plays a key part in managing customer enquiries, coordinating sales activity, preparing quotations and proposals, maintaining CRM data, and supporting internal reporting.The role requires excellent organisational skills, strong attention to detail, and the ability to manage multiple streams of communication across customers, suppliers, and internal teams.This is a structured and admin-heavy role that supports both the customer experience and internal sales operations.Key ResponsibilitiesPrepare quotations using internal cost calculators in ExcelBuild professional proposals in Template PowerPoint / PDF formatCreate rough layout drawings using provided tools (training provided)Estimate installation costs using provided formulasManage and cleanse CRM dataMaintain accurate pipeline stages and notesLog calls, emails, and project updatesChase suppliers for pricingOrganise project documentationSupport regional sales managers with administrative tasksAnswer inbound phone calls and route enquiries to the appropriate team member.Support customers with basic information requests or direct them to the appropriate colleague.Coordinate calendars for internal and customer meetings.Required Skills & Experience2+ years in admin, customer service, or sales supportStrong numerical skillsHigh attention to detailComfortable working with Excel, PPT & PDFStrong written and spoken EnglishExperience using CRM systemsAbility to follow structured processesComfortable working with large numbers in cost calculationsPreferred (Nice to Have)Experience in construction, engineering, or technical quotingExperience preparing proposalsExperience reading basic site drawingsProficient with HubspotTPBN1_UKTJ