Client Relationship Manager

Role: Client Relationship Manager- SoftwareLocation: Sheffield, UKSalary: £30,000 to £35,000paJob Type: Full Time, Office BasedAbout the RoleWe are excited to be working with a leading technology company in the recruitment of 2 Client Relationship Managers who will be responsible for all aspects of the client journey. From the initial onboarding process working alongside project managers to growing the accounts and making sure the software is used to its full functionality.At the heart of the role is the desire to foster and enhance long term relationships by delivering top level customer service- whether that's delivering projects, offering training or just being on hand for the day to day queries.The Account Management Team works collaboratively across the business, bridging the gap between all internal departments and Clients in order for the company to become trusted partners of all platform users.Key ResponsibilitiesHandle day to day relationships with clients in a proactive manner to ensure they are maximising software functionality and making them aware of the full product suiteHave meaningful communication with clients in order to develop an in-depth knowledge of their businessBe a key point of contact by supporting clients via telephone, video calls and webchatsLiaising with Project Managers, Developers, Product Owners and Testers in order to enhance the client experience with development requestsDeliver client training where requiredHandling any client requests in a timely and professional mannerContribute to team meetings with client feedback and suggestionsWork alongside the marketing team to help develop client focussed contentKeeping client records up to dateProvide reports and analysis on customer success outcomesYou WillHave first class communication skills, both written and verbalIdeally have an interest in technologyBe experienced in Key Account ManagementEnjoy building and maintaining relationshipsWork well under pressureBe highly organisedHold a valid UK Driving Licence and PassportBenefitsGood access by public transport25 days holiday plus statsFriendly and Supportive environmentOngoing training and development opportunitiesRegular team socialsIf youre interested in learning more about this opportunity, please get in touch with either Craig or Carl or click apply now. Ranson Barnes Recruitment Ltd is an equal opportunities employer and is acting as an Employment Agency in this instance.TPBN1_UKTJ