Café Team Member

The Whiteley Homes Trust, the Trust, is a charity that manages Whiteley Village in Surrey. The purpose of the charity is to provide homes for older people of limited means from all over the country.Founded over a hundred years ago in Walton on Thames, Surrey, the Village is located in 225 acres of beautiful grounds and is a very special place to live and work.Working in our Clubhouse Community Café enhances the service we provide, adding extra value to our offerings. You will engage with customers, support daily operations, and help create a welcoming environment. This role offers the opportunity to build strong relationships not just with Whiteley Village residents, but with the wider community, while delivering excellent customer service and contributing to the development of future community services within the village as a charity.The Café Team Members play a vital role in delivering a welcoming, efficient, and high-quality service experience to all customers. This position supports daily café operations, food and beverage preparation, hygiene standards, and customer engagement, while upholding the values and policies of the Trust.Key Responsibilities:Daily ManagementHelp to serve, tidy, assist with hot and cold food, drink levels and serviceMaking coffees, teas and if needed, assist with bakery itemsPricing boards and updating if Supervisor has briefed this in on the morning shiftKeep stock room clear and tidyTop up of all stock if running lowInform the Supervisor or Manager if items are running low and need replenishingTake orders from customers in a friendly mannerClear of rubbish if neededWashing up and dishwasher duties throughout the dayEnsure all tables inside the café and outside are clear of empty cups/ glasses/ plates and rubbishCustomer ServiceWarmly greet customers and assist with their ordersServe food, beverages, and alcohol with professionalism and courtesyCheck on customer satisfaction and bid them farewellHandle customer inquiries and resolve any concerns promptlyFood PreparationSupport in preparing food and drinks following established Café products, recipes and standards *if requiredEnsure presentation and quality align with café expectationsHygiene and CleanlinessMaintain a clean and inviting café space, including tables, counters, and kitchen areasWash dishes and utensils to uphold hygiene standardsAdhere to food safety and sanitation regulationsCash HandlingOperate the till register, process transactions, and provide accurate changeChange management from the Post office to ensure small change is sufficientStock ManagementMonitor stock levels and inform supervisor or manager if supplies as necessarySupport inventory checks to maintain efficiencyAccept and sign for deliveries *if requiredRequiredSkills & KnowledgeStrong understanding of food and beverages, including preparation and presentation.Excellent personal appearance and hygiene standards.Passionate about delivering outstanding customer satisfaction.Strong verbal and written English communication skills.ExperiencePrevious Hospitality with a focus on customer service and food handling would be preferred, but not essentialQualificationsGood knowledge of food hygiene principles and best practice.Needs to be over 18 due to selling AlcoholTPBN1_UKTJ