Telesales Case Manager

Join our team as a Telesales Case Manager – enjoy a competitive £30k salary, career growth opportunities, and a supportive, professional working environment.Telesales Case ManagerLondon, EC1N 8EHFull time, permanent£30,000 per annumPlease Note: Applicants must be authorised to work in the UKFraser & Fraser is a well-established, forward-thinking professional services firm with a proud history of delivering exceptional results. Specialising in probate genealogy and asset recovery, we combine expert knowledge, cutting-edge technology, and a collaborative approach to ensure the highest level of service. Our dedicated team works closely with clients across the UK and internationally, delivering solutions with integrity, precision, and care.The RoleWe are seeking a motivated and results-driven Telesales Case Manager to join our team. You will play a key role in engaging potential clients, managing cases from initial contact through to resolution, and ensuring every interaction reflects our high standards.Key Responsibilities:Make outbound calls to potential clients to introduce our servicesManage assigned cases, from first enquiry to completionMaintain accurate and up-to-date case recordsBuild strong client relationships through professional communicationLiaise with solicitors, beneficiaries, and other stakeholdersMeet and exceed agreed sales and performance targetsFollow company processes and compliance guidelinesBenefitsCentral London locationCompetitive salary packageCompany pension schemeCycle to work schemeSick payCompany events and training opportunitiesSupportive, collaborative workplace cultureOpportunity to work on a high-impact projectProfessional development opportunitiesThe Ideal CandidateYou will be a confident communicator with excellent organisational skills, able to manage multiple cases while building positive client relationships. About you:Has previous telesales, case management, or account management experienceOur current database is SAP, experience with this platform would be beneficialThrives in a target-driven environmentPossesses excellent verbal and written communication skillsIs confident using CRM systems and Microsoft OfficeHas a proactive and solution-focused approachCan work independently and as part of a teamIf you're ready to take on a challenging yet rewarding role with a company that makes a real difference, we'd love to hear from you.How to apply for the role:If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents.You must be authorised to work in the UK. No agencies please.Other suitable skills and experience include Case Handler, Customer Account Manager, Inside Sales Executive, Probate Case Manager, Business Development Executive, Client Relationship Manager, Heir Hunter, Legal Case Coordinator, Sales Consultant, Estate Administrator.TPBN1_UKTJ