Dedicated Logistics Specialist - Sterling

Job description:Dedicated Logistics Specialist with the ultimate responsibility to provide dedicated high level customer service and operations support to understand key accounts needs and requirements in proposing solutions to meet deadlines that add value and build long lasting partnerships.How you create impact Maintains and enhances customer services by ensuring procedures are followedTo take job orders from the customer, that include but not limited to routing, classifying of service type, establishing a deadline, offering upgraded services to meet deadlines and quoting.To assist in providing clients with continuous notification and follow-up (which includes flight and customs delays, proof of deliveries, charges, resolutions, etc).Monitor all shipments as required and report any delays with Logistics options to reduce delay to the customer.Control monthly performance,?monitor volume, immediate actions in case of deviations (i.e. timeliness / accurate reporting)Collaborate with Business Development to propose customer specific work instructions and implement continuous improvement measures that ensures the overall health of our relationship with the key account.Maintain Standard Operating Procedures (SOP) and Customer Operating Procedures (COP) as required.Work strategically with the key customer and ensure expectations are aligned.Take a pro-active approach and drive the process forward toward improved customer loyalty through improved customer experience.What we would like you to bring Understanding of the Aviation industry and delivering Time Critical shipments using all available services.Excellent knowledge of international and domestic airline routings, geography and time zonesExtensive customer service experience required.Extensive customer service experience required.Demonstrate efficient risk assessment, problem analysis and problem resolution capabilities.Good written and verbal communications skillsAbility to organize and manage multiple priorities.What's in it for you As well as our competitive pay rates and superb training opportunities, we also offer a great working environment.You will be respected and valued if you work for us and have genuine opportunities to progress and develop.26 days holidays plus bank holidays2 volunteering days per year3 x Life Assurance Option if you join the KN Route2 pension schemeA tailored personal development and training programme.Trusted and empowered to deliver and be your best.We are happy to talk about flexible working. Please ask about alternative patterns of work at interview.Enhanced Maternity/Paternity LeaveChildcare VouchersCycle to work schemeDiscount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more)Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisationTPBN1_UKTJ