Internal Sales Coordinator

Internal Sales CoordinatorSupport a high-growth new business sales team within a market-leading packaging businessLocation: Heywood Distribution ParkSalary: Up to £32,000 (depending on experience) plus bonus/OTEPackage: Flexible benefits package including up to 27 days holiday (plus bank holidays & annual leave purchase scheme)Hours: 37.5 hours per week, Monday-FridaySector: Packaging Distribution & SolutionsProtecting what matters, togetherWe're dedicated to protecting what matters most - our people, our customers, our communities and the environment. At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive and friendly workplace where you can build a career that grows.With over 75 years of industry expertise, we combine the stability of an established market leader with the pace and ambition of a business focused on continual growth. Our environment is fast-moving, commercially driven and highly customer-focused - offering genuine opportunities for development and progression.If you enjoy working proactively, thrive in a sales-led environment, and want to be part of a team focused on winning and growing business, this could be an excellent opportunity for you.The Internal Sales Coordinator RoleThis is a commercially focused sales support position working closely alongside our regional Business Development Managers within our Heywood sales team.Supporting a highly proactive new business sales function, you will play a key role in helping to drive territory growth across the Lancashire and North Manchester region. Your role will combine traditional sales coordination responsibilities with more proactive commercial activity, helping to generate opportunities, support pipeline development, reactivate dormant accounts, and maintain excellent customer engagement throughout the sales process. There will be plenty of outbound sales activity and appointment setting.Working collaboratively with internal departments including procurement, logistics and customer services, you will help ensure a seamless customer experience from initial enquiry through to order fulfilment and ongoing account development.Alongside supporting sales administration and CRM management, you will also undertake proactive outbound contact with prospective, existing and lapsed customers - helping to maximise sales opportunities and support the wider growth strategy of the region.Key Responsibilities Support the Business Development Managers with day-to-day sales activity, pipeline management and territory planningProactively contact prospective, dormant and underutilised accounts to identify sales opportunities and generate customer engagementFollow up quotations, enquiries, marketing leads and sales campaigns to maximise conversion opportunitiesUtilise CRM (Microsoft Dynamics) to accurately manage customer records, opportunities, pipeline activity and reportingProcess customer orders and enquiries accurately and efficiently whilst maintaining excellent levels of customer serviceWork collaboratively with procurement and logistics teams to ensure smooth order fulfilment and customer satisfactionSupport account development activity through proactive communication and relationship managementAssist in identifying opportunities for up-selling and cross-selling across the wider product portfolioMaintain strong administrative accuracy across all aspects of the sales processWhat You Will BringEssential: Minimum of 12 months' experience within an outbound B2B sales/business development coordination, internal sales, customer account management or sales support roleExperience working within a proactive sales environment involving outbound customer contact and opportunity generationConfident telephone manner with experience handling both inbound enquiries and outbound customer callsStrong communication and relationship-building skills with a professional and engaging approachExcellent organisational skills with the ability to manage multiple priorities in a fast-paced environmentStrong IT skills including Microsoft Office and CRM systemsPositive, team-oriented approach with strong attention to detail and commercial awarenessDesirable: Previous experience supporting field-based Business Development Managers or external sales teamsExperience working within packaging, distribution, wholesale or other fast-paced consumable product sectorsFamiliarity with Microsoft Dynamics CRMExperience supporting new business activity, account reactivation campaigns or lead generation initiativesWhat You Will GetWe provide a competitive salary alongside a rewarding bonus structure and flexible benefits package which can include: 25 days annual leave (rising to 27 with service) plus all public/bank holidaysAdditional holiday purchase schemeContributory pension schemeEmployee assistance programme to support wellbeingExtensive training and development opportunitiesEmployee discount scheme (retail and leisure)Annual paid volunteering daySimply Health/Dental or BUPA options (role dependent)Enhanced HR policies and long service awardsCharitable giving optionsFinancial support with eye tests and glasses (DSE users)EE mobile discount schemeYour Future With UsAt Macfarlane Group, we actively support career progression and internal mobility. This role offers excellent long-term development opportunities within sales, account management and commercial operations.You'll benefit from structured training, ongoing mentoring and access to both internal and external development programmes designed to help you grow your career within a successful national business.How to Apply/Next StepsWe are moving quickly to identify suitable applicants and expect to begin interviews shortly. Please click apply' to submit your up-to-date CV.All applications will be acknowledged. If you have not heard from us within 2-3 weeks, please assume your application has been unsuccessful on this occasion.We welcome and encourage applications from people of all backgrounds irrespective of age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any support or adjustments during the recruitment process, please email our recruitment team directly.No recruitment agencies pleaseTPBN1_UKTJ