ERP Systems Analyst

In a NutshellWe have an exciting opportunity for an ERP Systems Analyst to join our IT team within Vistry Services. As our ERP Systems Analyst, you will provide day to day 2nd line support, administration and configuration on our ERP (COINS); ensuring that support queries are actioned or escalated in a timely manner. You will proactively monitor system performance. You will carry out configuration changes and data fixes as required. You will provide technical assistance and support to COINS projects and Business StakeholdersWe value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.Let's cut to the chase, what's in it for youCompetitive basic salary and annual bonusSalary sacrifice car scheme available to all employeesUp to 39 days annual leave plus bank holidays2 Volunteering days per annumPrivate medical insurance, with employee paid coverEnhanced maternity, paternity and adoption leaveCompetitive pension scheme through salary sacrificeLife assurance at 4 x your annual salaryShare save and share incentive schemesChristmas company shutdownEmployee rewards portal with many more benefitsIn return, what we would like from youBehave in line with our company values - Integrity, Caring and QualityIndepth knowledge of COINS ERPDesire to ensure the core business system is documented and maintainedWillingness to share knowledge with othersAbility to understand user queries and relate to business process in our Business SystemsExperience troubleshooting user queriesExcellent communications skillsAble to work under pressure, and accept criticism of workFriendly, flexible and helpful attitude including ability to visit other Vistry sites as required.Good team working skillsAccurate with an eye for detailA methodical approachAbility to work under pressureDesirableKnowledge of the house building industryIn depth knowledge of Vistry processes relating to COINSExperience of report creation, development and maintenanceUnderstanding and practical experience of managing COINS ERPCOINS Analytics knowledgeMore about the ERP Systems Analyst roleSupport Receive and manage internal user systems support requests from IT Service DeskEnsure business processes are adhered to by end usersProvide consistent and robust communication to all users in respect to business and system processesProvide support to both internal and external customers using our platformsMaintaining a log of the support calls and progressing the resolution of the callsResolve requests where possible or escalate to 3rd party suppliers as appropriateReport on the performance of the internal Vistry Group Business SystemsAnswer basic how to questions on processes in COINSEscalate patterns in support to enable fixes to be developedEnvironments Control access to environments by 3rd party support and consultantsDocument any work or changes that are made to any environmentsTesting & Service PacksPeriodically, assist in testing as requiredAdministration & Security Maintain user groups which control user access by roleSet up and maintain user access and other security featuresHighlight when end users require trainingDevelopment & Reports Oversee testing and implementation of any new functionalityCreating and developing reports within COINS as and when requested by the businessLiaising with the report developers, control the application and testing of new reportsProvide ad-hoc data extracts and reports as and when requiredProject work Actively participate in COINS related projects. This may involve running projects or meetings.Develop and maintain comprehensive documentation on process, problem resolutions, and other proceduresAssist System Support team with queriesFinally, let's tell you a bit more about usWe build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach.Join us in making Vistry.TPBN1_UKTJ