QuickSTAT - Air Logistics Healthcare Operational Care Specialist

Company description:Khne + Nagel (AG & Co.) KGJob description:? In this role, youll be responsible for overseeing and coordinating all QuickSTAT operational activities, making sure everything runs smoothly and in line with company policies. Youll work closely with our Customer Service and Sales teams to deliver an excellent experience for our clients and ensure their needs are met. QuickSTAT operates 24/7, and this position has the following shift pattern - Wednesday, Thursday and Friday 08:00 -19:00 and Saturday 07:00 - 18:00h.How you create impact Work as part of the daily operations of the LHR Control Tower team.Managing daily email volumes in the Control Group inbox.Develop and implement customer focused operational policies and proceduresAssist with complex and escalated Operational issues in accordance with the Operations Manager / Supervisor.Monitor accuracy of reporting and data base informationCo-ordinate customer service projects and initiativesTo ensure Network / Vendor partner compliance to all agreed company policies, procedures and pricing structuresWhat we would like you to bring Experience in Customer ServiceKnowledge of freight forwarding is a plusExcellent understanding of World Geography and awareness of different time zonesExcellent time management and problem solving skillsGood communication skills and analytical abilityAbility to take initiativeWhat's in it for you If you would like to become a valued member of our team, we will make sure that youre rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.TPBN1_UKTJ