Housing Options Assistant

Housing Options Assistant£21,578.70 pro rate (FTE £29,033.16) per annumBromsgrovePart Time 27.5 hours per weekTemporary FTC until 29.10.2027Closing Date: Tuesday 18th August @ 9amInterview Dates: 31 August 2026 in personAre you passionate about helping people and making a difference in your local community?We are looking for a compassionate, organised and customer-focused Housing Options Assistant to join our Housing Options and Homelessness Team. This is an opportunity to become part of a vital frontline service that supports individuals and families facing housing difficulties, including those at risk of homelessness.About the RoleAs a Housing Options Assistant, you will provide administrative and customer service support within a busy and rewarding environment. You will be one of the first points of contact for customers, offering a welcoming, professional and empathetic service while helping people access the support they need. The role involves assisting with homelessness prevention services, supporting the administration of temporary accommodation, booking appointments, responding to customer enquiries and helping visitors navigate online applications and services.This is a varied role that requires strong organisational skills, excellent attention to detail and the ability to work effectively under pressure. You will work closely with Housing Officers and the wider Housing Options Team, providing timely and accurate information, supporting day-to-day operations and, where required, accompanying officers on visits to assist with crisis duties.About YouWe are looking for someone who has previous experience using Microsoft Office applications, including Word, Excel and Outlook, together with strong administration and communication skills. You will be comfortable managing multiple priorities, meeting deadlines and maintaining confidentiality when handling sensitive information. Experience of working with vulnerable individuals or customer groups would be advantageous, although we are equally interested in candidates who demonstrate empathy, resilience and a genuine commitment to supporting others.The successful candidate will be friendly, adaptable and proactive, with a positive attitude and a genuine desire to deliver excellent customer service.This post is subject to an Enhanced DBS check.If you are looking for a rewarding role where you can make a real difference to people's lives every day, we would love to hear from you.What we can offer in return:32 days annual leave plus bank holidaysHoliday purchase scheme buy up to an additional 5 days holiday per yearHoliday buy back scheme bdht will buy up to 10 days holiday back from staffTeam budget every year to enjoy an afternoon out as a teamElectric vehicle leasing scheme through Octopus EnergyPension scheme defined contributions pension administered by the Social Housing Pension Scheme (SHPS)Life insurance is available to members of the pension schemeEmployee Assistance ProgrammeMental Health First AidersHealthcare Cash Back Scheme HealthshieldRetail discounts schemeLong Service Awards (given at 1 year, 5 years and in increments of 5 years following this)Reimbursement for professional subscription feesCorporate Sponsorship opportunitiesReimbursement for HRT pre-paid certificatesReimbursement for annual flu jabFree parking and refreshmentsMonthly staff compliments raffleWellbeing calendar of events throughout the yearBdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.TPBN1_UKTJ