Customer Support Administrator

Customer Support Administrator / Planning Co-ordinatorOxford£25k - £28k basic salary + excellent benefitsOur client, a successful, highly regarded family-run civil engineering and utility contractor seeks to hire a Customer Support Administrator / Planning Co-ordinator to play a key part in coordinating repair schedules, supporting operational teams, and delivering excellent outcomes for customers.About the RoleYoull be part of a small, friendly Planning team, responsible for booking and scheduling all customer appointments to investigate and repair water leaks on customer supply pipes. Youll be based at a beautiful rural site in near, Oxford, working closely with customers, field operatives, and supervisors to keep everything running smoothly.Your key responsibilities:Handling inbound and outbound customer callsScheduling and coordinating investigation and repair appointmentsRaising and updating jobs on the databaseManaging emails and written correspondenceSupporting the wider planning team with day-to-day coordinationGatekeeping and ensuring smooth workflowAbout YouYoure someone who thrives in a busy, people-focused role and takes pride in doing things well.Strong communication and stakeholder skillsPlanning/scheduling experience (ideally within water/utilities, but not essential)An organised, calm, and solution-focused approachConfidence using planning or scheduling systemsStrong IT skills (Microsoft Office & Google Workspace)Excellent telephone manner and attention to detailMost importantly, youre a team player whos flexible, proactive, and positive.TPBN1_UKTJ