Service Desk Customer Support Operative

Service Desk Customer Support Operative (Temporary)Location : Plymouth, PL6 5WSPay Rate: £13.90 per hourHours: Full Time - 37 hours per weekShift Pattern: 7am - 3pm / 9am - 5pm (flexibility required)Working Pattern: Fully Office BasedContract: December 2026 (with potential extension)Parking: On-site parking available on a first come, first served basisAbout the RoleAs part of the Service Management Centre, you will provide a single point of contact for all IT user enquiries. You will manage incidents and service requests, use diagnostic tools to investigate issues, and ensure users are kept informed throughout the process.This is a collaborative role where teamwork, communication and attention to detail are essential.Key ResponsibilitiesProvide a single point of contact for IT enquiries via telephony and other service channelsLog, manage and update incidents and service requests using the Service Management ToolDeliver clear, concise advice and guidance to usersMaintain high levels of customer satisfaction in all interactionsRecord all contacts and actions accurately within the Service Management ToolKeep users informed of progress and escalate issues where appropriateMonitor infrastructure and applications, raising incidents when necessaryWork collaboratively with service management teams and support functionsSupport the team in meeting key performance targetsWhat We're Looking ForEssential ExperienceProven experience delivering high-quality customer service in a fast-paced environmentAbility to remain patient and tactful under pressureStrong communication skills and ability to build effective working relationshipsAbility to work flexibly, contribute positively to a team, and operate with limited supervisionBrook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.TPBN1_UKTJ