Credit Controller

Credit Controller | Guildford | Hybrid (3 days office / 2 days home)

Are you a Credit Controller with 1–5 years' experience, or a junior finance assistant with some debt collection exposure looking for your next step?

We're looking for a Credit Controller to join a fast-growing entertainment business based in Guildford. This is a varied, hands-on role for someone confident, proactive, and highly organised, you'll manage customer accounts, chase outstanding payments, and help keep cash flow healthy, working closely with the Financial Controller and wider finance team.

We'd love to hear from people who are numerate, have a great attitude, and communicate well — on the phone as much as by email.

What You'll Be Doing

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• Debt Collection – Proactively chasing outstanding invoices by phone and email to ensure prompt payment
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• Account Reconciliation – Reconciling customer accounts and resolving invoice queries or payment discrepancies
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• Aged Debt Reporting – Preparing and maintaining aged debt reports, escalating overdue accounts where necessary
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• Record Keeping – Keeping customer accounts and payment postings on Xero accurate and up to date
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• Query Resolution – Liaising with internal teams (events, sales, finance) to resolve billing and payment issues
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• Process Improvement – Helping streamline credit control processes as the company grows
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• Ad Hoc Support – Supporting the wider finance team as needed
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About You

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• Experience in a junior finance role, credit control, accounts receivable, or similar
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• Confident, persistent communicator, comfortable chasing payments by phone and email
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• Basic bookkeeping knowledge and understanding of financial statements
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• Familiarity with accounting software, Xero experience a plus
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• Strong organisational skills and attention to detail
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• Self-driven, with a "best practice, not just good enough" mindset
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What We Offer

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• The chance to join an energetic, mission-driven company in the health and fitness events space
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• A collaborative, supportive team culture with real opportunities to grow as the company scales
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• Cycle to Work Scheme
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• Opportunity to travel with events across the UK, Europe, Middle East, and USA
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• Death in Service cover — 4x basic salary, plus support for your family
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• Employee Assistance Programme — covering financial, mental, and physical wellbeing, including 24/7 virtual GP access
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