Repairs Coordinator

Repairs Manager / Claims Manager

Salary: £25,000 – £30,000 + benefits (weekly pay)

Contract: Permanent | Full-time (35 hours)

Working Hours: Monday–Friday (8am–4pm, 9am–5pm or 10am–6pm)

Location: Office-based or some hybrid (depending on location)

Areas: Around Newcastle/Sunderland area

Hebburn / Washington / South Shields / Bolden Colliery

Free parking on-site | accessible by public transport

Overview

An exciting opportunity to join a growing team delivering managed property repairs on behalf of leading UK insurers and loss adjusters. This fast-paced role is ideal for someone with experience in claims, property repairs or customer operations who thrives on organisation, communication and delivering excellent service.

Key Responsibilities

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• Manage incoming repair claims from first notification through to completion
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• Coordinate repairs via a trusted trades / contractor network
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• Act as the main point of contact for customers, clients, surveyors and adjusters
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• Monitor work-in-progress and ensure all SLAs and KPIs are met
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• Arrange emergency repairs and track progress to resolution
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• Obtain estimates, reports and supporting documentation
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• Handle customer queries and complaints professionally
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• Complete claim closure checks and prepare files for invoicing
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What We’re Looking For

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• Experience in insurance claims, property repairs or similar environment (social housing repairs/maintenance, contractor, facilities etc.)
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• Strong customer service and communication skills
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• Ability to manage multiple tasks in a fast-paced setting
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• Highly organised with strong attention to detail
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• Confident using Microsoft Office and internal systems/job management systems (good IT skills)
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• Positive, proactive and solution-focused approach
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What’s on offer

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• Competitive salary up to £30,000 (weekly pay)
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• Hybrid working (office-based with flexibility) hours; 8-4, 9-5 or 10-6
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• 20 days holiday plus bank holidays
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• Ongoing training and career development opportunities
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• Supportive, values-driven team environment
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Apply now with your CV to join a growing, well-respected organisation within the insurance claims sector.

If you think you have the relevant experience for this Repairs Coordinator / Claims Manager role, please apply and provide a CV. By applying for the role, you will be sending us your personal data. Our Privacy Notice explains how we will use your personal data; this can be found on our website, or you can request a copy by email.