IT Assistant

IT Support Assistant

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• Location: London (2days) and Weybridge (1day)
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• Salary £30,000
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• Job Type: Full-time – Hybrid
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• Driving licence required
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This role offers a fantastic opportunity to take ownership of the IT function, supporting across two offices. You will be responsible for day-to-day IT system, software, and hardware support, IT inductions, and home-working setups. This role is ideal for someone with a strong work ethic, excellent organisational skills, and a passion for providing exceptional client service.

Day-to-day of the role:

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• Monitor and file IT tickets, ensuring they are resolved in line with service level expectations and escalating when required.
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• Respond to and resolve internal IT issues, prioritising as necessary.
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• Support the use of internal software/systems, including license management for tools like MS Teams, Zoom, and CoPilot.
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• Organise equipment supplies and deliveries, overseeing inventory of new and existing kit.
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• Provide mobile device maintenance and support, liaising with third-party support providers.
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• Assist with IT projects and system/equipment updates, including monitoring and testing.
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• Liaise with external IT support providers and organise third-party engineers when on-site.
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• Manage IT tasks for new starters and leavers, including on-site setups.
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• Support training on systems/software and develop User Guides as needed.
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• Provide IT support for company events and presentations.
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Required Skills & Qualifications:

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• 1+ years’ experience in a similar IT support role.
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• Experience in IT support, managing third parties, internal communication, and implementing software updates in a similar-sized business.
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• Excellent problem-solving skills with a hands-on, solution-focused approach.
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• High-quality written and verbal communication skills, with a respect for confidentiality.
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• Flexibility to work across both offices and potentially outside normal office hours.
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If you are interested in this position please apply online or for more information please contact me on