Hire Desk Controller

Role: Hire ControllerSalary- Up to 33.5k DOELocation: SloughHours: Monday- Friday 7:30am – 5:00pmContract: Temp to PermWe’re excited to be recruiting for a Hire Controller to join a busy and fast-paced operation. This is a great opportunity for someone who enjoys a varied role, taking ownership, and working as part of a supportive team. The ideal candidate will have good knowledge of tools and/or plant hire equipment along with warm and friendly customer service skills.Key Responsibilities:\n

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• Responding to emails and customer queries along with answering incoming telephone calls.
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• Managing inbound hire and sales enquiries, completing transactions accurately and in a timely manner
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• Providing a high level of customer service, both over the phone and serving customers at the trade counter
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• Carrying out general administrative duties
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• Developing strong product knowledge to effectively support customers
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• Ability to prioritise and manage multiple tasks and deadlines effectively in a fast-paced environment
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Skills & Experience Required:\n

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• Proven previous experience in a Customer Service role, ideally handling inbound order or sales enquiries
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• Ability to successfully complete transactions while ensuring customer satisfaction
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• Previous experience in the hire or construction industry is essential
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• Strong communication skills, including the ability to negotiate and build relationships
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• Confident using initiative and judgment to make decisions in line with company policies and pricing structures
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• A collaborative team player with a flexible and adaptable approach
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• Strong organisational skills with excellent attention to detail
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• Commitment to continuous improvement and enhancing service levels
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• Good computer literacy, including MS Office, with a willingness to learn new systems
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If you come from a tool or plant hire background and are looking for your next opportunity, we’d love to hear from you, apply now!