Helpline Counsellor

Wellbeing Counsellor

£ FTEOnsite

Are you a qualified counsellor looking for a company that will invest in your development and career progression?

Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team.

This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor.

Job Overview

Providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation.

Day to Day Responsibilities:

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• Providing an efficient and effective telephone counselling service to all callers
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• Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
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• Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution
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Requirements:

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• Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
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• 12 months post qualification experience
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• Registered member of the BACP or equivalent
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• High level of computer literacy (MS Office, Word, Excel and PowerPoint)
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Employee Benefits:

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• 5 days' holiday, plus bank holidays
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• Day off on your birthday
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• Holidays increase after 2- and 5-years' service
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• Cash plan for you (and your children, if any)
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• Private medical insurance after 5 years' service
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• Pension Plan and Life Insurance
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• Support with revalidation and CPD
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• Funding support with training and development 11. Holiday season bonus after 3 years' service
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• Profit share scheme
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• Season ticket loan scheme after 6 months and successful completion of probationary period
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• Paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body)
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• Free 24/7 onsite gym with regular group classes
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47589LS1R22

INDHA

The Portfolio Group are acting on behalf of our client in recruiting for this position.