Application Operations Engineer

The essentials

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• Role: Application Operations Engineer (OPV Vortex platform)
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• Location: Exeter - around 1 day per week on site, rest remote
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• Rate: £500-530/day (inside IR35 via umbrella)
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• Contract length: 12 months
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• Clearance: Active SC clearance strongly preffered
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• Interview: 1 stage, MS Teams, conversational / suitability based
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About the role

You would join the OPV Vortex Support Team, supporting a new platform that operational meteorologists use to create forecasts, eventually replacing several legacy tools. Your work directly impacts how forecasting products are configured, delivered and maintained.

Key responsibilities

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• Configure data products on the Vortex platform, including template logic and output layouts (using languages such as Handlebars.js / Mustache.js and Typst).
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• Onboard new products end-to-end, working closely with Product Managers, Service Delivery Managers and operational users.
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• Reconfigure / optimise products as requirements evolve and usage grows.
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• Work as part of a multi-disciplinary team supporting Vortex and its users as the platform matures.
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• Manage Changes, Incidents and Problems using ServiceNow, taking ownership through to resolution or handover.
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• Assist with testing and verification of new functionality delivered by development teams, providing clear feedback.
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Core skills they are looking for

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• Solid background in Application / Production Support or Application Operations.
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• Experience with configuration management and maintaining secure, accurate configurations.
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• Hands-on experience with incident, problem and change management (ideally ServiceNow).
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• Understanding of service availability and capacity, KPIs and SLAs.
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• Ability to carry out routine maintenance, admin tasks and technical support activities.
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• Comfortable executing test scripts and understanding the role of testing within the lifecycle.
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• Strong user focus - engaging with stakeholders, gathering user needs and using data to drive improvements.
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• Proactive ownership and initiative - seeing issues through until they are resolved or appropriately transitioned.
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Why this might interest you

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• Work on a brand-new strategic platform that will replace legacy forecasting solutions across the organisation.
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• Blend of technical configuration, service operations and stakeholder interaction.
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• Stable 12-month engagement with a single, well-defined product team.
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• Flexible hybrid setup with minimal on-site requirement in Exeter.
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• Inclusive employer that participates in guaranteed interview schemes (Disability Confident and Armed Forces Covenant).
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