Housing Officer

Role: Housing OfficerContract Type: PermanentWorking Hours: 18.5 hours per week, Thursday, Friday and alternate Wednesdays, between the hours of 8:30am 4:50pmWorker Type: Hybrid WorkerSalary: Salary Grade D - £26,824 (Level one) rising to £27,694 (Level three) per annum, actual pro rata amount is £13,412 - £13,847 per annumLocation: St Anns Housing Office/Radford Housing office is the base for this role, but the postholder will be required to be able to travel anywhere within Nottingham City.Make a Real Difference Work with Nottingham City Council Housing ServicesAt Nottingham City Council, were one of Nottinghams largest employers, offering a wide range of roles across diverse services. But here in Housing Services, your work goes beyond a job it changes lives.What We OfferA professional, inclusive, and supportive working environment where your skills are valued and your contribution makes a meaningful differenceA comprehensive benefits package that promotes wellbeing, flexibility, and a healthy work-life balanceA strong commitment to learning and development, including a full induction, e-learning and classroom-based training, and fully funded professional qualificationsBenefits of joining our team26 days annual leave, or pro rata equivalent, (rising to 33 days after 5 years service) + bank holidays with the ability to buy additional leave annuallyAccess to a generous, defined benefit pension scheme offering 17.9%Smart Working to support your work life balanceHealth and wellbeing benefits including access to our Employee Assistance ProgrammeDiscounted membership at selected local sports and fitness centres, cinema, shopping and much more!About the RoleAs a Housing Officer within Nottingham City Councils Housing Services, youll play a vital role in supporting tenants, leaseholders, and applicants across the city. This is a varied and rewarding position where youll provide housing advice, assist with tenancy and estate management, and help customers access safe, secure, and affordable homes.Youll manage a wide range of responsibilities, from processing applications and allocations to supporting customers with rent queries, safeguarding concerns, and tenancy sustainability. The role also involves promoting digital inclusion, tenant involvement, and delivering excellent administrative support to ensure services run smoothly.Were looking for someone who is organised, empathetic, and committed to delivering high-quality customer service. In return, youll have the satisfaction of knowing your work makes a real difference to peoples lives and communities across Nottingham.About YouThe ideal candidate will have:1. Previous experience of working in a housing environment and an ability to learn.2. Ability to demonstrate self-motivation and work proactively with minimum supervision.3. Proven ability to work to a high level of accuracy4. Demonstrated a supportive approach to managing customer services and relationships, whilst maintaining a professional attitude.5. Ability to react and respond positively to change6. Ability to remain calm and able to make accurate and timely decisions whilst under pressure and to maintain control of challenging situations.Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.Closing Date: 12 th August 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.We bring together talent, celebrate diversity, and create lasting value for the communities we serve. As a fair and inclusive employer, we welcome applications from people of all backgrounds and abilities.We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively showing your real self is what helps you succeedWe welcome applications from candidates who already have the right to work in the UK. Please note that we are currently unable to provide visa sponsorship.TPBN1_UKTJ