Luxury Sales Advisor

Who We Are:Established in 1995, Quorn Stone is a leading retailer of luxury natural stone and porcelain flooring, with showrooms across the UK and Head Office based in Loughborough. We are passionate about delivering exceptional products and customer service, working with homeowners, designers, and trade professionals to create beautiful spaces. Due to continued growth, we are looking for a Sales Advisor to join our showroom team.Salary: £26,000 - £28,000 plus a performance bonus of £6,200 (max OTE £34,200)Working hours: Full-time, including weekends on a rota basisLocation: Quorn Stone Bristol, 92a Whiteladies Road, Clifton, Bristol, BS8 2QNBenefits We Offer:A friendly and welcoming team environmentCompetitive salary packagePaid training and development opportunitiesEmployee Assistance ProgrammeCompetitive holiday allowanceEnhanced parental leaveCompany pension schemeHealthcare cash plan (Simply Health)Employee, friends, and family discount on Quorn Stone productsWellbeing initiatives, including Mental Health First AidersCompany eventsFree on-site parkingSick pay2 volunteering days per yearThe Role:As a Sales Advisor, you will play a key role in delivering an exceptional showroom experience for our customers. Working within a fast-paced and collaborative environment, you will guide customers through their purchasing journey, providing expert advice, outstanding customer service, and support from initial enquiry through to aftersales.This is an exciting opportunity for someone who is passionate about interiors, enjoys building relationships with customers, and thrives in a busy sales environment.What You Will Be Doing:Delivering a first-class customer experience both in person, over the phone, and via emailGuiding customers through the sales process from enquiry to purchaseProviding advice on product suitability, sizing, pricing, and designCreating quotations, processing payments, and arranging deliveriesProviding outstanding aftersales support and resolving customer queriesWelcoming customers into the showroom and ensuring a professional and friendly experienceBuilding strong relationships with new and existing customersUpdating the CRM system with relevant customer information and daily activityArranging samples to be dispatched to customersMaking outbound calls to our customer databaseSupporting the showroom team with day-to-day operationsMaintaining a clean, tidy, and welcoming showroom environmentConfirming showroom appointments with customers prior to arrivalProviding refreshments to customers during appointmentsTo Be an Excellent Sales Advisor, You Will Need:Excellent communication skills across phone, email, and face-to-face interactionsStrong customer service and sales skillsExcellent organisational skills with the ability to prioritise tasks effectivelyA proactive, hands-on approach within a fast-paced environmentConfidence building rapport with customersStrong attention to detail and grammatical accuracyExperience working within a sales environmentExperience using a CRM systemProficiency in Microsoft OfficeDesirable:Experience within the luxury goods marketA passion for interiors and designPrevious showroom experienceIf youre passionate about sales, customer service, and interiors, and are looking to grow your career within a successful and growing business, wed love to hear from you.At Quorn Stone, we are committed to building an inclusive workplace where everyone feels valued, respected, and able to thrive. We welcome applications from people of all backgrounds, experiences, and perspectives. If youre excited about the role but dont meet every requirement, we still encourage you to apply.TPBN1_UKTJ