Customer Service

Customer Service & Sales Support Executive

Location: WolverhamptonJob Type: PermanentSalary: £28,000 p/a

Build Your Career with a Business That Invests in Your Future

Are you a customer-focused professional with excellent organisational skills and a passion for delivering outstanding service? Do you enjoy working in a fast-paced environment where no two days are the same?

We are seeking a Customer Service & Sales Support Executive to join our growing team. This is an exciting opportunity for someone who enjoys combining customer service, sales support, administration, and commercial awareness within a varied role.

Most importantly, this position offers a clear development pathway, with the opportunity to progress into a Supervisory or Managerial role as the business continues to grow.

The Role

As a Customer Service & Sales Support Executive, you will play a key role in supporting customers and the wider sales function, ensuring a seamless experience from initial enquiry through to order completion.

Your responsibilities will include:

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• Acting as the first point of contact for customer enquiries via phone, email, and online channels.
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• Providing accurate product information and excellent customer support.
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• Managing customer complaints professionally and arranging refunds or replacements where required.
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• Preparing quotations and checking product availability.
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• Processing customer orders accurately and efficiently.
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• Handling payment transactions and maintaining accurate financial records.
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• Updating and maintaining CRM systems to ensure customer information remains current and accurate.
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• Supporting marketing initiatives through customer engagement and lead follow-up activities.
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• Carrying out a range of administrative duties, including account setup, responding to web enquiries, and document management.
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• Working closely with internal teams to ensure excellent service delivery and customer satisfaction.
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What We're Looking For

We're looking for an individual who is proactive, detail-oriented, and ready to take the next step in their career.

You'll ideally have:

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• Previous experience within a customer service or sales support environment.
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• Strong Excel and general IT skills.
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• Excellent communication skills, both written and verbal.
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• A professional and confident telephone manner.
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• Good commercial and financial awareness, including experience preparing quotations.
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• Strong organisational and administrative abilities with excellent attention to detail.
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• The ability to prioritise workload effectively and work independently when required.
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• A positive, team-focused approach and a willingness to learn and develop.
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What's in It for You?

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• Permanent, stable opportunity within a growing business.
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• Varied and engaging role with exposure to multiple areas of the business.
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• Supportive and collaborative working environment.
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• Ongoing training and professional development.
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• Genuine career progression opportunities.
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• Clear pathway into a Team Leader, Supervisor, or Management position for the right individual.
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If you're looking for a role where you can make a real impact, develop your skills, and build a long-term career with progression into leadership, we'd love to hear from you.