IT Operations Manager

IT Operations Manager

£65,000 DOE

Woking

Are you an experienced IT Operations Manager looking for an opportunity to lead and shape a high-performing IT function? We are seeking a proactive and commercially minded professional to oversee day-to-day IT operations, manage third-party suppliers and ensure the delivery of secure, reliable and efficient technology services across a growing organisation.

This is a varied and hands-on leadership role where you will play a key part in driving operational excellence, improving service delivery and supporting future business growth.

Key Responsibilities:

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• Lead the day-to-day management of IT operations, infrastructure and support services.
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• Manage external IT support and cyber security partners, ensuring service levels are achieved.
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• Lead and develop the internal IT operations team, creating a customer-focused support culture.
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• Oversee the maintenance, performance and availability of hardware, software and network infrastructure.
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• Build strong relationships with stakeholders across the business, ensuring IT services meet operational needs.
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• Manage supplier relationships, budgets and service agreements.
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• Support the delivery of IT projects and operational improvements.
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• Oversee onboarding processes, equipment lifecycle management and user access.
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• Ensure cyber security controls, monitoring and incident management processes remain effective.
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• Support data protection activities and ensure compliance with internal policies and governance requirements.
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• Identify opportunities for continuous improvement across IT operations and service delivery.
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About You:

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• Proven experience managing IT operations within a complex business environment.
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• Strong knowledge of IT infrastructure, service delivery and supplier management.
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• Experience leading and developing IT support or operations teams.
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• A solid understanding of cyber security, identity and access management, patching and incident response.
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• Knowledge of data protection and operational compliance requirements.
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• Excellent organisational and stakeholder management skills.
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• A proactive, solutions-focused approach with the ability to prioritise a varied workload.
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• Strong communication skills with both technical and non-technical colleagues.
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What's on Offer

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• A key leadership position with real influence on business operations.
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• A varied and rewarding role with opportunities to drive improvements.
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• A supportive and collaborative working environment.
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• Town centre location.
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• Full-time, fully office-based position working a 40-hour week.
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If you are passionate about delivering high-quality IT services and enjoy leading teams, we would love to hear from you.