Student Support Advisor

Reference number: JR257133

Location: University of York International Pathway College

Working pattern: Full Time, 37.5 hours per week

Contract Type: Permanent

Number of roles: 2

Salary: £26,500 per annum

We are looking for Student Support Advisors to join our team.

As a Student Support Advisor, you will play a crucial role in supporting our students’ success and providing an excellent student experience and customer service.

You will play a vital role covering all aspects of student support and success from welcoming to the College to registering at their chosen university. The team provides support across a range of areas, including student wellbeing and support, academic and quality assurance, student progression, compliance and administration.

You will support the effective delivery of these high-quality services and provide responsive and proactive support and advice to students.

This is an excellent opportunity for an excellent Customer Service Advisor who is looking to expand their skills and build their career with an industry leader.

What you’ll bring to the role

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• Ability to deliver excellent customer service skills.
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• Good verbal and written communication skills.
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• Strong interest in working in education and in particular international students.
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• Confident with IT, in particular Microsoft Excel.
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• Excellent organisational skills and the ability to manage time effectively.
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• Willingness to work flexibly.
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• Experience of working as part of a team to achieve goals.
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• Attention to detail.
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• Ability to take initiative.
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• A strong commitment to Equality, Diversity and Inclusion.
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• A strong commitment to Safeguarding.
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What we do

Kaplan International Pathways, a division of Kaplan Inc., offers international students a wide range of flexible study options - from University preparation programmes in the UK, Australia, USA and Japan through to full degree programmes in Singapore, Hong Kong and Australia. Through our academic partnerships with leading universities, our expertise in student recruitment, our exceptional teaching and a real focus on customer service and pastoral care, each year we are proud to welcome thousands of students from more than 100 countries through the doors of our colleges.

In the UK, we operate 9 campus-based colleges in partnership with Bournemouth University, University of Glasgow, University of Liverpool, Nottingham Trent University, University of Nottingham, University of Brighton, University of Essex, University of York and University of West of England, Bristol and an off-campus college in London offering pathways to 10 leading well-ranked UK universities.

What we offer

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

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• 28 days annual leave*
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• Big discounts on Kaplan courses for you and your family
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• 24/7 confidential helpline providing counselling and other support services
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• Company pension contributions
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• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
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• Medicash Health Cash Plan
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*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

How to apply

Please apply with CV and cover letter no later than 11pm on 16th August 2026. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.